Order-to-Cash Supervisor - Life Sciences & Tech

Pall - Aerospace; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

Pall Corporation, based in Malaysia, is seeking a Customer Service Supervisor to lead an Order to Cash team on-site in Petaling Jaya. You will coordinate cross-functional efforts with sales, operations and supply chain to ensure accurate and timely responses to customer inquiries.

The role requires managing a team, coaching associates, and driving continuous improvement in line with Danaher Core Behavior. Strong English communication and SAP/order management knowledge are essential.

Qualifications

• College degree or technical training in customer service or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction in a fast paced environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills with a customer-centric mindset.
• Ability to coach and lead the team towards working in ONETEAM.

Responsibilities

• Manages a team of associates for end to end Order to Cash via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain to provide timely information.
• Partners with sales and customer service to satisfy customer needs.
• Acts as the point person for complex inquiries and escalations.
• Ensures Pall’s policies are current and compliant.
• Coaches/mentors the associates in career development.
• Leads continuous improvement as part of Danaher Core Behavior.

Skills

English communication

Customer service

Team leadership

Education

College degree or technical training in customer service

Tools

SAP

Job description

Pall Corporation, based in Malaysia, is seeking a Customer Service Supervisor to lead an Order to Cash team on-site in Petaling Jaya. You will coordinate cross-functional efforts with sales, operations and supply chain to ensure accurate and timely responses to customer inquiries.

The role requires managing a team, coaching associates, and driving continuous improvement in line with Danaher Core Behavior. Strong English communication and SAP/order management knowledge are essential.