Order Management Supervisor (US Night Shift Time Zone)

Pall - Aerospace; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

Pall Corporation, a Danaher company, is seeking a Customer Service Supervisor to lead a team in PJ, Malaysia, handling end-to-end Order to Cash workflows from order placement to fulfillment on-site. You will coordinate with sales, operations and supply chain to ensure accurate, timely responses to inquiries and escalations.

The ideal candidate has a college degree or technical training in customer service, strong English communication, and experience with SAP and order management.

Qualifications

• College degree, technical training in customer service, or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills with a customer-centric mindset.
• Ability to coach and lead the team towards ONETEAM and policy adherence.

Responsibilities

• Manages a team of associates responsible for end-to-end Order to Cash via phone, email and e-commerce.
• Collaborates with customers, sales, operations and supply chain to ensure timely information for inquiries.
• Partners with sales and customer service reps to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Pall’s policies are current and executed to comply with requirements.
• Coaches/mentors associates in career development.
• Drives continuous improvement as part of Danaher Core Behavior.

Skills

Order management

SAP

Customer service

Education

College degree or equivalent training

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives. This position is part of the Americas Customer Service Team and will be located in Pall Corporation, PJ, Malaysia and will be an on-site role working Americas holidays and hours.

In This Role, You Will Have The Opportunity To

• Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• Partners with sales and customer service representatives to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Pall’s policies and procedures are current and executed to compliantly meet requirements.
• Coaches/mentors the associates in their career development.
• Communicates Pall’s vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.

The Essential Requirements Of The Job Include

• College degree, technical training in customer service, or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand, fast-paced, multi-tasking environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills, ability to prioritize, and customer centric mindset.
• Ability to manage through conflict and adapt to the changes.
• Ability to coach and lead the team towards working in ONETEAM and adhere to organization policy.

It would be a plus if you also possess previous experience in:

• Ability to communicate clearly in verbal and written format in English language.
• Experience in customer service or customer-facing role and project improvement.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.