Order Processing Executive

Körber; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Körber in Malaysia is seeking an detail‑oriented Order Management Coordinator to handle commercial order processing from offer through delivery. You will review and enter intercompany orders, validate pricing, quantities, incoterms, and delivery dates, and coordinate with planning, procurement, warehouse and manufacturing teams.

The ideal candidate has a Diploma or Bachelor’s in business administration, supply chain, logistics or related field, 3+ years in order management or logistics, and

Qualifications

• 3+ years in order management, customer service, sales administration, supply chain, or a similar coordination role.
• Working knowledge of ERP systems, preferably SAP, and proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
• Experience in worldwide logistics (Import/Export and Shipping background).
• Excellent communication skills with strong written and spoken English; additional languages are an advantage.

Responsibilities

• Commercial order processing and coordination throughout stages of offer, order and delivery.
• Receive, review, enter, and confirm intercompany orders in the relevant ERP system.
• Validate material numbers, quantities, pricing, requested delivery dates, Incoterms, shipping instructions, and other order details.
• Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
• Monitor open orders from receipt through delivery and invoicing, proactively following up on delays, shortages, blocks, and exceptions.
• Communicate order status, confirmed dates, backorders, changes, and risks clearly to internal customers and relevant stakeholders.
• Manage order amendments, cancellations, returns, credit or debit requests, and delivery discrepancies in line with approved procedures.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve issues relating to pricing, master data, stock availability, delivery, invoicing, and system transactions.
• Maintain accurate order records, supporting documents, correspondence, and audit trails.
• Support month-end activities by reviewing open orders, delivery status, billing blocks, and incomplete transactions.
• Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
• Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
• Close coordination and communication with colleagues from various departments, stakeholders as well as the German HQ.
• Dotted line reporting and integration with OPM organization within the company.

Skills

Communication

Excel

MS 365

Education

Diploma or Bachelor’s degree in business administration, supply chain, logistics, operations, or a related field

Tools

SAP

Job description

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your Role In Our Team

• Commercial order processing and co-ordination throughout stages of offer, order and delivery.
• Receive, review, enter, and confirm intercompany orders in the relevant ERP system.
• Validate material numbers, quantities, pricing, requested delivery dates, Incoterms, shipping instructions, and other order details.
• Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
• Monitor open orders from receipt through delivery and invoicing, proactively following up on delays, shortages, blocks, and exceptions.
• Communicate order status, confirmed dates, backorders, changes, and risks clearly to internal customers and relevant stakeholders.
• Manage order amendments, cancellations, returns, credit or debit requests, and delivery discrepancies in line with approved procedures.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve issues relating to pricing, master data, stock availability, delivery, invoicing, and system transactions.
• Maintain accurate order records, supporting documents, correspondence, and audit trails.
• Support month-end activities by reviewing open orders, delivery status, billing blocks, and incomplete transactions.
• Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
• Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
• Close coordination and communication with colleagues from various departments, stakeholders as well as the German HQ.
• Dotted line reporting and integration with OPM organization within the company.

Your Profile

• Diploma or bachelor’s degree in business administration, supply chain, logistics, operations, or a related field.
• More than 3 years of working experience in order management, customer service, sales administration, supply chain, or a similar coordination role.
• Working knowledge of ERP systems, preferably SAP, and proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
• Experience in worldwide logistics (Import/Export and Shipping background).
• Able to work independent and under pressure.
• High sense of responsibility.
• Excellent communication skills, Strong written and spoken English; additional languages are an advantage in a regional or global environment.