Mandarin-Speaking Order Management Analyst

Michael Page; Malaysia; Hybrid; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Attractive remuneration package

Globally recognized organisation

Permanent employment in Selangor

Job summary

Michael Page is recruiting for a Customer Service Officer in Selangor. Manage customer inquiries, provide accurate information promptly, and collaborate with Accounting & Finance to resolve billing issues.

You will maintain customer records, ensure compliance with policies, assist in reports, identify service improvements, and support the team to meet departmental goals. Attractive remuneration and permanent position in a convenient Selangor location.

Qualifications

• Proven knowledge of accounting and finance concepts within the industrial/manufacturing sector.
• Strong organisational skills with a focus on accuracy and attention to detail.
• Effective communication skills to handle customer inquiries professionally.
• Ability to work collaboratively with cross-functional teams in a busy environment.
• Proficiency in relevant software and tools for managing customer accounts and records.

Responsibilities

• Manage customer inquiries and provide accurate information in a timely manner.
• Collaborate with the Accounting & Finance team to resolve billing and payment-related issues.
• Maintain and update customer accounts and records with precision and accuracy.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Assist in preparing reports and documentation for the Accounting & Finance department.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Handle escalations and resolve customer concerns effectively.
• Support team members in achieving departmental goals and objectives.

Skills

Accounting knowledge

Organisational skills

Communication

Cross-functional collaboration

Accounting software

Tools

CRM software

Accounting software

Job description

Michael Page is recruiting for a Customer Service Officer in Selangor. Manage customer inquiries, provide accurate information promptly, and collaborate with Accounting & Finance to resolve billing issues.

You will maintain customer records, ensure compliance with policies, assist in reports, identify service improvements, and support the team to meet departmental goals. Attractive remuneration and permanent position in a convenient Selangor location.