Order Fulfilment Manager

Rigel Technology; Selangor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Rigel Technology in Malaysia is seeking an experienced professional to oversee the complete order fulfillment cycle from confirmation to delivery. The role requires close collaboration with Sales, Procurement, Warehouse, Logistics, Finance and Customer Service to ensure seamless processing and on-time delivery.

The ideal candidate will have at least 5 years in order fulfillment, strong coordination and problem-solving skills, and solid knowledge of inventory and warehouse operations.

Qualifications

• Diploma/Degree in Supply Chain, Logistics, Operations, Business Administration or related field.
• Minimum 5 years of relevant experience in order fulfillment, logistics, warehouse, supply chain or operations.
• Strong coordination, communication and problem-solving skills.
• Good knowledge of inventory and warehouse operations.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP / inventory management systems is an advantage.
• Experience in sanitaryware, construction, retail or project-based business is an added advantage.
• Strong ownership, attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Manage the end-to-end order fulfillment process from order confirmation to delivery.
• Coordinate closely with Sales, Procurement, Warehouse, Logistics, Finance and Customer Service to ensure smooth order processing.
• Monitor stock availability, order status, backorders and delivery schedules.
• Ensure customer and project orders are fulfilled accurately and on time.
• Coordinate warehouse picking, packing and delivery arrangements.
• Resolve order, stock, delivery and fulfillment issues promptly.
• Monitor fulfillment performance and prepare regular operational reports.
• Identify process gaps and implement improvements to improve efficiency and service level.
• Develop and maintain effective SOPs and workflows for order fulfillment.

Skills

End-to-end order fulfillment

Cross-functional coordination

Inventory management

Excel

Problem solving

Education

Diploma/Degree in Supply Chain, Logistics, Operations, Business Administration

Tools

ERP systems

Inventory management software

Job description

Job Responsibilities

• Manage the end-to-end order fulfillment process from order confirmation to delivery.
• Coordinate closely with Sales, Procurement, Warehouse, Logistics, Finance and Customer Service to ensure smooth order processing.
• Monitor stock availability, order status, backorders and delivery schedules.
• Ensure customer and project orders are fulfilled accurately and on time.
• Coordinate warehouse picking, packing and delivery arrangements.
• Resolve order, stock, delivery and fulfillment issues promptly.
• Monitor fulfillment performance and prepare regular operational reports.
• Identify process gaps and implement improvements to improve efficiency and service level.
• Develop and maintain effective SOPs and workflows for order fulfillment.

Requirements

• Diploma/Degree in Supply Chain, Logistics, Operations, Business Administration or related field.
• Minimum 5 years of relevant experience in order fulfillment, logistics, warehouse, supply chain or operations.
• Strong coordination, communication and problem-solving skills.
• Good knowledge of inventory and warehouse operations.
• Proficient in Microsoft Office, especially Excel.
• Experience with ERP / inventory management systems is an advantage.
• Experience in sanitaryware, construction, retail or project-based business is an added advantage.
• Strong ownership, attention to detail and ability to work in a fast-paced environment.