Order Fulfillment Specialist

Jobstreet Malaysia; Subang Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

Jobstreet Malaysia in Subang Jaya is seeking a detail-oriented Order Fulfillment Associate to support customers and internal teams across order processing, shipping updates, and issue resolution.

You will liaise with warehouse, shipping, and inventory teams to ensure timely fulfillment, enter and verify orders, and generate status reports. The role emphasizes accuracy, proactive communication, and a willingness to improve processes for better customer experience.

Qualifications

• High school diploma or equivalent is preferred.
• Previous experience in order processing, customer service, or related field is preferred.
• Accurately enter and process customer orders in the system.
• Verify order details for completeness and accuracy.
• Update and maintain customer order records.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and issues.
• Provide order confirmations and updates to customers.
• Liaise with warehouse, shipping, and inventory teams to ensure timely order fulfillment.
• Communicate any special instructions to relevant departments.
• Monitor inventory levels and assist in reconciliation and counts.

Skills

Customer service

Order processing

Data entry

Communication

Education

High school diploma or equivalent

Job description

Jobstreet Malaysia in Subang Jaya is seeking a detail-oriented Order Fulfillment Associate to support customers and internal teams across order processing, shipping updates, and issue resolution.

You will liaise with warehouse, shipping, and inventory teams to ensure timely fulfillment, enter and verify orders, and generate status reports. The role emphasizes accuracy, proactive communication, and a willingness to improve processes for better customer experience.