Order Fulfillment Specialist

LINERGY POWER SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Linergy Power Sdn Bhd in Malaysia seeks an experienced Order Fulfillment Specialist to manage end-to-end order execution and the Order-to-Cash process. You will collaborate with Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate orders and timely deliveries.

The role requires 5+ years in customer service or order management, with strong SAP and Excel skills, and fluency in Chinese and English. Experience in manufacturing or B2B environments is a plus.

Qualifications

• Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance, or a related field.
• Minimum 5 years of relevant experience in customer service, order management, sales operations, or a similar role.
• Good understanding of order management, logistics coordination, delivery processes, invoicing, and payment follow-up.
• Fluent in Chinese and English, with strong written and verbal communication skills.
• Experience in customer credit control, accounts receivable, or risk assessment will be an added advantage.
• Proficient in SAP and Microsoft Office, particularly Excel.

Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process, including customer communication, forecast updates, order receipt, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment follow-up.
• Execute and monitor customer orders, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely shipment and delivery.
• Confirm shipments, monitor delivery status, and proactively resolve delays, discrepancies, or other order fulfilment issues.
• Follow up on customer payments, monitor accounts receivable status, and coordinate with Finance on overdue accounts.
• Support customer credit and risk assessment, including credit checks, payment history review, order risk evaluation, and compliance with credit control requirements before order release.
• Manage customer demand and coordinate internal resources to balance service levels, operational costs, and inventory risks.
• Support sales and business performance tracking by working with relevant business teams on sales plans, targets, and performance updates.
• Provide operational support to frontline Sales teams, including customer relationship coordination, commercial discussion support, customer visit preparation, and customer audit support.
• Maintain accurate records, reports, and documentation related to customer orders, deliveries, payments, and customer information.
• Serve as a key point of contact for customers regarding order status, shipment, payment, and after-sales enquiries, ensuring timely and professional responses.

Skills

Customer service

Order management

Sales operations

Coordination

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain, Sales, Finance

Tools

SAP

Excel

Job description

We are looking for an experienced Order Fulfillment Specialist to manage end-to-end customer order execution and the Order-to-Cash (O2C) process. This role works closely with customers and internal teams including Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate order processing, timely delivery, effective payment follow-up, and high customer satisfaction.

Key Responsibilities

Manage the end-to-end Order-to-Cash (O2C) process, including customer communication, forecast updates, order receipt, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment follow-up.

Execute and monitor customer orders, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies.

Coordinate closely with Sales, Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely shipment and delivery.

Confirm shipments, monitor delivery status, and proactively resolve delays, discrepancies, or other order fulfilment issues.

Follow up on customer payments, monitor accounts receivable status, and coordinate with Finance on overdue accounts.

Support customer credit and risk assessment, including credit checks, payment history review, order risk evaluation, and compliance with credit control requirements before order release.

Manage customer demand and coordinate internal resources to balance service levels, operational costs, and inventory risks.

Support sales and business performance tracking by working with relevant business teams on sales plans, targets, and performance updates.

Provide operational support to frontline Sales teams, including customer relationship coordination, commercial discussion support, customer visit preparation, and customer audit support.

Maintain accurate records, reports, and documentation related to customer orders, deliveries, payments, and customer information.

Serve as a key point of contact for customers regarding order status, shipment, payment, and after-sales enquiries, ensuring timely and professional responses.

Job Requirements

Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance, or a related field.

Minimum 5 years of relevant experience in customer service, order management, sales operations, order fulfilment, or a similar role.

Good understanding of order management, logistics coordination, delivery processes, invoicing, and payment follow-up.

Fluent in Chinese and English, with strong written and verbal communication skills.

Experience in customer credit control, accounts receivable, or risk assessment will be an added advantage.

Proficient in SAP and Microsoft Office, particularly Excel.

Strong communication, coordination, stakeholder management, and problem-solving skills.

Detail-oriented, customer-focused, and able to manage multiple priorities and deadlines effectively.

Experience in a manufacturing, electronics, automotive, battery, or other B2B industrial environment will be an added advantage.

Linergy Power Sdn Bhd is a lithium-ion battery manufacturing company, specializing in the development and production of advanced battery solutions for a wide range of applications. We focus on battery engineering, manufacturing and energy storage solutions.

With a strong emphasis on technology, quality, innovation, and operational excellence, Linergy Power is committed to delivering reliable and high-performance battery solutions while building a world-class manufacturing operation in Malaysia.

Linergy Power Sdn Bhd is a lithium-ion battery manufacturing company, specializing in the development and production of advanced battery solutions for a wide range of applications. We focus on battery engineering, manufacturing and energy storage solutions.

With a strong emphasis on technology, quality, innovation, and operational excellence, Linergy Power is committed to delivering reliable and high-performance battery solutions while building a world-class manufacturing operation in Malaysia.