Order Fulfillment & Customer Service Specialist

Flintex Consulting Pte Ltd; George Town; On-site; MYR 33,000 - 50,000; Full time

Job summary

Flintex Consulting Pte Ltd in Malaysia is seeking a Customer Service and Fulfillment professional to coordinate orders, manage delivery schedules, and support forecast accuracy for assigned accounts. You will liaise with logistics, manufacturing, and sales to ensure timely, accurate, and compliant order execution.

The role requires 3+ years in customer service or supply chain coordination, familiarity with MRPs/ERP systems (QAD preferred), and strong Excel/Word skills.

Qualifications

• Minimum 3 years of experience in customer service, order fulfilment, planning or supply chain coordination.
• Familiar with MRP/ERP systems, preferably QAD.
• Proficient in Microsoft Excel, Word, customer portals and order-management tools.

Responsibilities

• Serve as the primary customer interface for assigned accounts on order processing, order changes, delivery coordination, and general customer service matters.
• Ensure timely and accurate processing of customer orders, reschedules, customer portal updates, forecast confirmations, and delivery commitments.
• Coordinate with logistics providers, manufacturing units, material planners, and internal teams to support shipment execution and delivery commitments.
• Handle sample requests, customer returns, RMA, and credit/debit documentation in accordance with internal procedures.
• Monitor assigned backlog and shipment status, highlight risks early, and elevate customer-impacting issues to the Customer Service Team Lead where support or decision-making is required.
• Support monthly billing objectives by following up on deliveries and aligning shipments with customer request dates where possible.
• Work closely with the Customer Service Team Lead/Manager to align daily priorities, workload, escalations, and customer follow-up actions.
• Provide timely updates to the Team Lead/Manager on urgent customer requirements, fulfilment risks, customer complaints, or recurring service issues.
• Maintain professional and responsive communication with customers, Sales, and internal stakeholders.
• Support the Team Lead/Manager in preparing updates for customer service reviews, backlog discussions, and operational follow-up items.
• Participate in team meetings, share account updates, and support knowledge transfer across the Customer Service team.
• Forecasting & Inventory Planning Support
• Support forecast planning activities by working with Sales, customers, and the Team Lead to understand demand trends, backlog status, and customer requirements.
• Update and validate customer forecasts, purchase orders, and shipment requirements in relevant systems or portals.
• Support customer stocking programs such as VMI/SMI and demand-pull arrangements where applicable.
• Monitor supply versus demand for assigned accounts and elevate gaps in inventory, production capacity, or delivery commitments.
• Identify discrepancies between OEM, CM, and distributor forecasts and elevate them to the Team Lead or Customer Service Manager for alignment.
• Cross-Functional Collaboration & Process Support
• Work closely with Sales to support revenue maximization through timely fulfilment, issue resolution, and accurate customer updates.
• Attend relevant reviews or discussions as required to provide order status, shipping updates, and capacity or constraint information for assigned accounts.
• Support customer-related program initiatives, system updates, and process improvements as guided by the Team Lead or Customer Service Manager.
• Identify opportunities to streamline workflows, reduce manual tasks, and improve accuracy or response time within assigned responsibilities.
• Support ad-hoc projects and assignments as directed by the Team Lead or Customer Service Manager.
• Education: Diploma or Degree holders in Business Administration, Supply Chain, Logistics or related.

Skills

Customer service

Order fulfilment

Planning

Supply chain coordination

MRP/ERP systems

QAD

Microsoft Excel

Microsoft Word

Customer portals

Order-management tools

Education

Diploma or Degree in Business Administration, Supply Chain, Logistics

Tools

QAD

MRP/ERP systems

Job description

Flintex Consulting Pte Ltd in Malaysia is seeking a Customer Service and Fulfillment professional to coordinate orders, manage delivery schedules, and support forecast accuracy for assigned accounts. You will liaise with logistics, manufacturing, and sales to ensure timely, accurate, and compliant order execution.

The role requires 3+ years in customer service or supply chain coordination, familiarity with MRPs/ERP systems (QAD preferred), and strong Excel/Word skills.