Order Entry Specialist (Japanese Speaker)

Mettler-Toledo International, Inc; Petaling Jaya; Sur place; MYR 56 000 - 89 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Bonus 1.5 months

Medical + dental care

Life insurance

Public transport access

Diversity, flexible and fun working文化

Résumé du poste

METTLER TOLEDO is seeking a detail‑oriented Billing & Order Processing specialist in Malaysia (Petaling Jaya) to ensure accurate processing of service contracts, orders and invoicing in SAP CRM. You will identify and resolve issues with released orders, coordinate with internal teams, and maintain timely billing and customer satisfaction.

Responsibilities include processing invoices and proforma invoices, confirming orders and contracts to customers, and upholding company procedures.

Qualifications

• Diploma or degree in business, statistics, economics, logistics or related field.
• Fluent in Japanese and English (speaking, writing, reading).
• Able to collaborate across cultures and functions.

Responsabilités

• Process service contracts, orders and invoicing accurately in SAP CRM.
• Identify, analyse and resolve errors in released orders with cross‑functional teams.
• Monitor billing of services and credit blocks to avoid delays.
• Prepare and close invoices and proforma invoices within timelines.
• Address customer inquiries promptly and provide order/contracts confirmations.
• Ensure adherence to procedures and meet KPIs and development plans.

Connaissances

Japanese fluency

English fluency

Analytical skills

Interpersonal & communication skills

Formation

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree

Description du poste

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Desired Outcomes:

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

Competencies:

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Strong attention to detail
• Solution driven mindset

Technical Skills, Knowledge and Experience Required

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Fluent in Japanese & English (speak, write, read). Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Preferred:

• Flexible to work in different global time zones for meetings and calls

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

Visible links 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html