Operator Support Executive

TransPak; Seberang Perai; On-site; MYR 22,000 - 39,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Opportunities for promotion

Professional development

Job summary

TransPak in Malaysia is seeking a detail-oriented admin/customer service professional. You will process sales orders, respond to inquiries, and coordinate with production and finance to ensure timely deliveries and high customer satisfaction.

The role requires a Diploma level qualification, strong communication, and the ability to manage multiple tasks while adhering to QMS requirements. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are welcome to apply; experience in customer service, sales support, order processing or administration is an advantage.
• Strong communication and coordination with customers and different departments.
• Good organization and time management with ability to handle multiple tasks and meet deadlines.
• Detail-oriented, responsible, and proficient in basic computer applications; willing to learn QMS requirements.

Responsibilities

• Process sales orders promptly and handle customer inquiries professionally.
• Coordinate with internal departments to ensure timely deliveries and customer satisfaction.
• Liaise with production, purchasing and finance to meet deadlines and support smooth workflow.
• Maintain accurate customer records, support administrative duties, and ensure QMS compliance.
• Plan work schedules, manage customer requests beyond standard margins, and drive improvements.

Skills

Communication skills

Coordination

Organizational skills

Time management

Detail-oriented

Basic computer applications

Willingness to learn QMS

Education

Diploma / Advanced Diploma / DVM / DKM Level 4 / DLKM Level 5 in Business Administration, Management, Sales, Operations or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• Minimum Diploma / Advanced Diploma / DVM / DKM Level 4 / DLKM Level 5 in Business Administration, Management, Sales, Operations, or a related field.
• Fresh graduates are welcome to apply; experience in customer service, sales support, order processing, or administration will be an added advantage.
• Good communication and coordination skills with the ability to liaise with customers and different departments.
• Good organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Detail-oriented, responsible, and proficient in basic computer applications, with a willingness to learn QMS requirements.

Responsibility

• Process sales orders promptly, handle customer inquiries professionally, and coordinate with internal departments to ensure timely deliveries and customer satisfaction.
• Liaise with production and other departments (e.g., purchasing and finance) to meet deadlines, resolve issues, and support a smooth workflow.
• Maintain accurate customer records, support administrative duties, and ensure compliance with QMS requirements.
• Plan work schedules effectively, manage customer requests beyond standard profit margins, and implement improvements to enhance operations and customer experience.

Benefits

• EPF
• SOCSO
• EIS
• Opportunities for promotion
• Professional development