Sales Support Manager

ICA Plastic Industries; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Staff Discount

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Medical Insurance

Training Provided

Performance Bonus

Company Trip

5 Working Days

Job summary

Jora Malaysia is seeking an experienced executive support/sales coordination professional for a manufacturing environment. You will interact with customers and internal teams, manage MES systems, and drive sales operations with precision.

The role requires strong communication, rigorous multitasking, and professional discretion to maintain excellent customer relations and efficient process flows.

Qualifications

• 3+ years of relevant experience in executive support or sales coordination.
• Strong communication and interpersonal skills.
• Confident interacting with customers and internal teams.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize and stay calm under pressure.
• High level of discretion, professionalism and reliability.

Responsibilities

• Identify potential growth areas and develop strategies to generate new business.
• Deliver excellent customer service and maintain relationships with key customers.
• Coordinate customer requirements, sample requests, quotes, and delivery lead times.
• Supervise daily sales department operations and optimize administrative procedures.
• Manage the MES system and ensure accuracy supporting business operations.
• Ensure timely submission of sales admin reports and monitor job sheets.
• Coach staff to maximize efficiency and communicate across departments.
• Verify quotations and sales confirmations with customers promptly.
• Handle sales inquiries via phone, mail, and email with professionalism.
• Maintain contact with existing and potential customers to maximize satisfaction.
• Follow artwork development and cylinder sales confirmations with customers and makers.
• Review amendments to Job Sheets and orders before production.
• Prepare details for new job development and pass messages to the team.
• Review material forecast processes according to customer needs.
• Supervise sales, marketing, and customer care functions and logistics coordination.
• Comply with ISO 9001:2015, ISO FSSC 22000 and OH&S/environment standards.

Education

Minimum Degree in Business Administration, Sales, or related field

Master’s degree

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum Degree in Business Administration, Sales, or related field and Master holder with an advantage.

3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.

Strong communication and interpersonal skills — must be confident interacting with both customers and internal teams.

Proficient in Microsoft Office.

Ability to multitask, prioritize, and remain calm under pressure.

High level of discretion, professionalism, and reliability.

Requirement

• Minimum Degree in Business Administration, Sales, or related field and Master holder with an advantage.

• 3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.

• Strong communication and interpersonal skills — must be confident interacting with both customers and internal teams.

• Proficient in Microsoft Office.

• Ability to multitask, prioritize, and remain calm under pressure.

• High level of discretion, professionalism, and reliability.

Responsibility

• Assist in Identify potential growth areas, develop, conceptualize, and implement strategies to generate new business with both new and existing customers.

• Deliver excellent customer service by responding promptly to customer inquiries and requests while maintaining strong relationships with key customers.

• Coordinate and prioritize customer requirements, including sample requests, new product/job development, quotation requests, and delivery lead time monitoring to ensure timely execution and customer satisfaction.

• Supervise daily support of Sales Department operation issues and plan the most efficient administrative procedures.

• Manage and maintain the MES system, ensuring its accuracy, functionality, and effective support for business operations.

• Monitor and ensure all sales admin reports are submitted on time.

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency.

• Act as a communicator across departments on customer’s order arrangement.

• Constantly review and check Job Sheet details accurately and in a timely manner and serve as a backup for Job Sheet issuance.

• Verify quotations and sales confirmations to customers accurately and in a timely manner.

• Supervising on staff attending to sales general enquiries, quotation proposals, and customer service needs via phone, mail, and email correspondences.

• Maintain constant contact with existing and potential customers to ensure maximum customer satisfaction.

• Follow up the artwork development and prepare cylinder sales confirmation to customer accurately and serve as a communicator between customer and cylinder maker.

• Review and check the amendments to the Job Sheet and sales confirmation order when requested by customers and inform the production department before mass production.

• Prepare the details regarding new job development from customers accordingly and pass down the message to the team accurately.

• Constantly review material forecast process and planning according to customer needs.

• Supervise the sales, marketing, and customer care functions run effectively and efficiently- processing of orders, bills, coordination of logistics function, maintenance of proper records, database maintenance, general filing, etc.

• Manage and comply with ISO 9001:2015, ISO FSSC 22000, Occupational safety & health, environment & industry regulator requirements.

• Undertake all duties and responsibilities as instructed by superior.

Benefits

• Staff Discount
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• Company Trip
• 5 Working Days