Operations Support Executive

TransPak; Seberang Perai; On-site; MYR 26,000 - 38,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Opportunities for promotion

Professional development

Job summary

Jora Malaysia is seeking a motivated graduate to join our operations/administration team in Penang. The role involves processing sales orders, coordinating with production and finance, and ensuring timely deliveries while maintaining accurate customer records.

Fresh graduates are welcome; diploma holders in business/admin are preferred. You will liaise with customers and internal departments, learn QMS requirements, and grow toward professional development with opportunities for promotion.

Qualifications

• Diploma/Advanced Diploma in Business Administration, Management, Sales, Operations, or related field.
• Fresh graduates are welcome; experience in customer service, sales support, order processing, or administration is a plus.
• Strong communication and coordination skills to liaise with customers and departments.
• Good organizational and time management with ability to handle multiple tasks and meet deadlines.
• Detail-oriented, responsible and willing to learn QMS requirements.

Responsibilities

• Process sales orders promptly, handle customer inquiries, and coordinate with internal departments for timely deliveries and satisfaction.
• Liaise with production, purchasing, and finance to meet deadlines and resolve issues.
• Maintain accurate customer records and support administrative duties while ensuring QMS compliance.
• Plan work schedules, manage customer requests beyond standard margins, and implement improvements to operations.

Skills

Communication

Coordination

Organizational skills

Time management

Detail-oriented

Basic computer skills

Willingness to learn QMS

Education

Diploma/Advanced Diploma in Business Administration or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Requirement

• Minimum Diploma / Advanced Diploma / DVM / DKM Level 4 / DLKM Level 5 in Business Administration, Management, Sales, Operations, or a related field.
• Fresh graduates are welcome to apply; experience in customer service, sales support, order processing, or administration will be an added advantage.
• Good communication and coordination skills with the ability to liaise with customers and different departments.
• Good organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Detail-oriented, responsible, and proficient in basic computer applications, with a willingness to learn QMS requirements.

Responsibility

• Process sales orders promptly, handle customer inquiries professionally, and coordinate with internal departments to ensure timely deliveries and customer satisfaction.
• Liaise with production and other departments (e.g., purchasing and finance) to meet deadlines, resolve issues, and support a smooth workflow.
• Maintain accurate customer records, support administrative duties, and ensure compliance with QMS requirements.
• Plan work schedules effectively, manage customer requests beyond standard profit margins, and implement improvements to enhance operations and customer experience.

Benefits

• EPF
• SOCSO
• EIS
• Opportunities for promotion
• Professional development