Operations Transformation Director - Systems & Automation

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 300,000 - 550,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur seeks an Associate Director, Operations Transformation to lead MIS-led improvements across Credit Ops, Debt Collection, and Central CS touchpoints. You will translate pain points into initiatives, define requirements, and coordinate with Product and Tech to deliver scalable system changes.

The role emphasizes UAT planning, governance, automation opportunities (OCR/AI income verification, automated routing, reconciliation), and post-launch validation, with

Qualifications

• Minimum 5–8 years of experience in operations transformation or related fields.
• Experience in fintech or financial services preferred.
• Experience coordinating with Product, Technology, Data/BI, Finance, Risk, Compliance, and Operations teams.

Responsibilities

• Lead MIS-led improvements across Credit Operations, Debt Collection, Reconciliation & Settlement, and Central CS touchpoints.
• Define enhancement requirements for workflow tools, case management, queues, and dashboards.
• Coordinate UAT planning and post-launch validation from an Operations perspective.
• Identify automation opportunities across processing, verification, reconciliation, and reporting.
• Measure productivity improvements and ensure changes are embedded into SOPs and governance.
• Facilitate stakeholder alignment and change management across multiple teams.

Skills

MIS and dashboards

Workflow analysis

Product and Tech liaison

Automation opportunities

Stakeholder management

Excel/Google Sheets

SQL

BI tools

OCR/AI use cases

Tools

CRM tools

Workflow systems

Reconciliation reports

Job description

TNG Digital Sdn Bhd in Kuala Lumpur seeks an Associate Director, Operations Transformation to lead MIS-led improvements across Credit Ops, Debt Collection, and Central CS touchpoints. You will translate pain points into initiatives, define requirements, and coordinate with Product and Tech to deliver scalable system changes.

The role emphasizes UAT planning, governance, automation opportunities (OCR/AI income verification, automated routing, reconciliation), and post-launch validation, with