Operations Support Specialist - Financial Services

Career International FOS Pte Ltd; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

Career International FOS Pte Ltd in Malaysia is seeking an Operations Support Executive (Financial Services) to provide administrative and clerical support to client-facing teams, handle documentation, communications, and data entry.

You will manage internal inquiries and complaints, monitor case progress against SLAs, maintain databases and filing systems, and contribute to ad-hoc projects with a focus on data accuracy and process improvement.

Responsibilities

• Administrative & Clerical Support to client-facing teams: prepare documentation and manage correspondence
• First point of contact for internal teams, address queries and complaints
• Monitor case progress and ensure SLAs are met; coordinate information sharing
• Maintain client databases, filing systems, and generate regular reports
• Support research, data analysis, and process improvement projects as needed

Job description

Career International FOS Pte Ltd in Malaysia is seeking an Operations Support Executive (Financial Services) to provide administrative and clerical support to client-facing teams, handle documentation, communications, and data entry.

You will manage internal inquiries and complaints, monitor case progress against SLAs, maintain databases and filing systems, and contribute to ad-hoc projects with a focus on data accuracy and process improvement.