Operations Support Lead — Process & Delivery Excellence

Carsome; Negeri Sembilan; On-site; MYR 78,000 - 112,000; Full time

Job summary

Carsome – Kampung Baharu Nilai, Negeri Sembilan is seeking an Assistant Manager, Operations Support to oversee administrative operations at the Experience Center, reporting to the Branch Manager.

You will develop strategies for process improvement, manage the Branch Support Admin, tracking orders and loan processes, ensure data accuracy, and drive compliance with SOPs across the retail ecosystem.

Qualifications

• Bachelor's Degree or Professional Qualification in the relevant discipline.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin to perform their tasks meeting TAT & SLA.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries.
• Liaise on Fleet movement for booked inventory between Experience Centers.
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to OKR.
• Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements.
• Encourage automation by submissions of Loan using Banks’ e-dealers/e-portals.
• Advocate usage of Vouchers and CMS Discounts.
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced timely and accurately.
• Involve in any other Company’s activities as assigned.

Skills

Interpersonal communication

Teamwork

Problem solving

Attention to detail

Multitasking

Leadership potential

Education

Bachelor's Degree or PROFESSIONAL QUALIFICATION in Accounting/Finance/Business/Economics

Tools

MS Office

Job description

Carsome – Kampung Baharu Nilai, Negeri Sembilan is seeking an Assistant Manager, Operations Support to oversee administrative operations at the Experience Center, reporting to the Branch Manager.

You will develop strategies for process improvement, manage the Branch Support Admin, tracking orders and loan processes, ensure data accuracy, and drive compliance with SOPs across the retail ecosystem.