Operations Support Intern

Mruncit Commerce Sdn Bhd; Kuala Lumpur; On-site; MYR 17,000 - 23,000; Part time

Job summary

Mruncit Commerce Sdn Bhd is seeking a Support Intern for the Operations Support Group. You will handle daily user enquiries via WhatsApp and email, assist the Finance team with reconciliation and verification, and help monitor transactions to ensure accuracy.

As an intern, you will gain experience in data screening, monthly reporting, dealer onboarding, refunds processing, and cross‑functional collaboration with product and finance teams.

Qualifications

• Currently pursuing a related degree in business, finance, or accounting.
• Proficient in Excel and Microsoft Office.
• Strong attention to detail and accuracy in financial data.
• Good communication and problem-solving abilities.

Responsibilities

• Handle daily user enquiries via WhatsApp and email.
• Assist Finance with reconciliation and transaction verification.
• Monitor incoming and outgoing transactions for accuracy.
• Perform data screening and transaction checks.
• Assist in compiling monthly reports and dealer onboarding.
• Support Product with transaction-related enquiries.
• Process refunds and balance adjustments following procedures.

Education

Diploma or Bachelor’s Degree in Business Administration / Banking & Finance / Accounting

Tools

Microsoft Excel

MS Office

Job description

Support Intern – Operations Support Group. The role involves handling daily user enquiries, assisting the Finance team with reconciliation and transaction verification, monitoring incoming and outgoing transactions, performing data screening and transaction checks, compiling monthly reports, supporting the Product team with transaction‑related enquiries, assisting with dealer onboarding and troubleshooting, processing refunds and balance adjustments, and maintaining accurate transaction records and documentation.

Key responsibilities

Handle daily user enquiries through WhatsApp and email, providing timely assistance and following up on reported issues.

Assist the Finance team with daily reconciliation, settlement, transaction verification, and account top‑up activities.

Monitor and verify incoming transactions, including e‑wallet reloads and DuitNow transfers, as well as outgoing transactions such as bill payments, supplier payments, and DuitNow transfers.

Perform case‑by‑case data screening and transaction checks to ensure accuracy, completeness, and consistency of records.

Assist the Finance team and management in compiling monthly reports based on reconciliation records and transaction data.

Support the Product team in investigating transaction‑related enquiries and providing relevant transaction information.

Assist with dealer onboarding, account setup, troubleshooting, and handling dealer enquiries and complaints.

Assist in processing refunds and balance adjustments, including deductions and credits, in accordance with established procedures and approval requirements.

Maintain accurate transaction records, documentation, and case updates to support daily operations and issue resolution.

Perform other operational and administrative duties as assigned.

About you

Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Banking and Finance, Accounting, Finance, or a related field.

Proficient in Microsoft Office, particularly Excel.

Strong attention to detail and accuracy when handling transaction records and financial data.

Good communication and problem‑solving skills, with the ability to handle user and dealer enquiries professionally.

Good organisational skills and the ability to manage multiple tasks and follow up on outstanding cases.

Willingness to learn about e‑wallet services, digital payments, reconciliation, and settlement processes.

Able to work independently and collaboratively with cross‑functional teams.