Operations Strategist & KPI Navigator

OX Human Resources Consultancies

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

14 days+

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Job summary

OX Human Resources Consultancies is seeking a specialist to oversee operational governance, optimize data flows, and coordinate cross-departmental project execution across Trading, Risk, IT, and CS teams in Kuala Lumpur.

Responsibilities include building KPI-tracking reports, supporting CRM optimization, and standardizing SOPs while training the team for higher efficiency and accountability. Fluency in English and Mandarin is required, with a willingness to work 24/7 shifts.

Qualifications

5+ years of operations experience in FX/CFD or related industries.
Outstanding project coordination and cross-departmental communication skills.
Proficient in operating CRM systems, trading back-offices, MT4/MT5/MAM/social trading software, and back-office control panels.
Proficient in Excel, Word, PPT; able to produce high-quality operational data analysis reports.
Fluent in English and Mandarin Chinese with strong written and verbal skills.
Willing to work a 24/7 shift rotation, including night shifts.

Responsibilities

Oversee and coordinate operational governance to optimize data flows and KPIs.
Coordinate cross-departmental project execution across Trading, Risk, IT, and CS teams.
Build and maintain operational reports; monitor KPIs and report to senior management.
Assist CRM system optimization and cross-departmental communication with IT and product teams.
Author and standardize SOP workflow documents; train the team for efficiency and accountability.