Specialist, Product Ops & Data Specialist

Delivery Hero; Kuala Lumpur; On-site; MYR 50,000 - 85,000; Full time

Job summary

foodpanda, part of Delivery Hero, seeks a Specialist, Product Ops & Data Specialist to manage day-to-day product operations across APAC and EU, refining feature tickets and coordinating with local teams and global product operations.

You will monitor Salesforce funnels, perform ad-hoc SQL analyses, investigate data discrepancies, coordinate UATs, and drive data-backed recommendations for regional improvements.

Qualifications

• 1–3 years in Product Operations, Digital Sales Operations, Commercial Operations, CRM Operations, or Product Analytics.
• Solid working knowledge of Salesforce CRM and ADM 201 or equivalent is a strong plus.
• Proven hands-on experience writing and executing SQL queries (BigQuery, PostgreSQL, Snowflake) to analyze funnels and pilot results.
• Experience with Jira/Confluence in product development lifecycle, UAT, and A/B testing concepts.
• Understanding of inbound funnels and vendor self-service onboarding flows.
• Excellent written and verbal English skills.
• Ability to solve data and operational problems using standard methods and best practices.

Responsibilities

• Manage day-to-day product operations across APAC and EU markets.
• Refine feature tickets and align on local customization with commercial and regional teams.
• Monitor inbound vendor conversion funnels in Salesforce CRM and verify field mappings and automation.
• Coordinate and execute User Acceptance Testing (UAT) for feature rollouts and CRM updates.
• Investigate data discrepancies across Salesforce, web analytics, and internal databases.
• Track pilot performance metrics and report findings to stakeholders.
• Communicate technical requirements and data insights clearly to cross-functional teams.
• Translate market feedback into prioritized data-driven recommendations for product improvements.

Skills

Product Operations

Data analysis

SQL

Education

Salesforce ADM 201 certification

Tools

Salesforce CRM

Jira

Confluence

Job description

Specialist, Product Ops & Data Specialist

Full-time

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Product Operations & Coordination: Manage day-to-day product operations across APAC and EU markets. Refine feature tickets, align on local customization requirements, and coordinate closely with local commercial teams, regional Salesforce teams, global product managers, and global product operations.
• Salesforce CRM & Funnel Operations: Monitor and support inbound vendor conversion funnels within Salesforce CRM; assist in tracking lead flow, identifying sync errors, and verifying that automated rules and field mappings function as expected across integrated systems.
• Ad-Hoc Data Analysis (SQL): Conduct targeted, on-demand SQL queries to analyze funnel drop-offs, track pilot test metrics, and gather analytical evidence for proposed product enhancements or process optimizations.
• Data Discrepancy & Root-Cause Investigation: Perform initial investigations to identify and reconcile data discrepancies across Salesforce CRM, web analytics platforms (e.g., Google Analytics, Looker), and internal operational databases.
• UAT & Pilot Execution: Coordinate and execute User Acceptance Testing (UAT) for top-down and localized feature rollouts and CRM workflow updates. Track pilot performance metrics to evaluate feature readiness before regional rollout.
• Bug Triage & Escalation: Serve as the first line of resolution for incoming product bugs, tracking issues, and technical friction points affecting the self-service flow; document clear reproduction steps and monitor resolution timelines with engineering and product ops.
• Cross-Functional Communication: Clearly communicate technical requirements, ticket updates, and data insights in straightforward terms to marketing, commercial operations, and regional stakeholders.
• Voice of the Market: Translate qualitative input and operational friction reported by local commercial teams into prioritized, quantified themes to drive data-backed recommendations for product enhancements.

• 1–3 years of professional experience in Product Operations, Digital Sales Operations, Commercial Operations, CRM Operations, or Product Analytics, ideally within a tech platform, e-commerce, or two-sided marketplace.
• Solid working knowledge of Salesforce CRM (e.g., Sales Cloud, Lead and Account objects, standard workflow automation, and status tracking). Salesforce Administrator Certification (ADM 201) or other relevant Salesforce credentials is a strong plus / added advantage.
• Proven hands‑on experience writing and executing SQL queries (e.g., BigQuery, PostgreSQL, Snowflake) to extract data, analyze conversion funnels, investigate discrepancies, and evaluate pilot performance.
• Hands‑on experience working within the product development lifecycle, using ticket management systems (Jira, Confluence), running UAT testing processes, and applying core A/B testing concepts.
• Understanding of key business drivers, digital inbound funnels, and vendor self‑service onboarding flows.
• Excellent written and verbal English skills to clearly explain technical issues, ticket requirements, and data findings in straightforward business situations
• Ability to solve standard operational and data problems by analyzing possible solutions using experience, judgment, precedents, and established guidelines.