Operations Specialist

Infobip; Kuala Lumpur; Hybrid; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Flexible hybrid work model

Stock options (ESOP)

Performance bonuses

Well-being & time off

Career mobility

Job summary

Infobip is seeking an Operations Specialist to serve as the backbone of the sales organization, owning the complete Salesforce-driven process from data quality to pipeline forecasting. You’ll partner with sales leadership and cross-functional teams to enable data-driven decisions and revenue growth.

You will operate in a hybrid HQ/regional structure, ensuring real-time visibility through reports, dashboards, and governance of CRM data while supporting ongoing process optimization.

Qualifications

• 2+ years in sales operations or CRM administration in a B2B or SaaS environment with proven expertise in Salesforce.com.
• Advanced proficiency with Salesforce, including hands-on experience with data management, report building, dashboard creation, and CRM customization.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable, repeatable processes.
• Excellent communication and stakeholder management abilities, comfortable presenting findings and recommendations to leadership and cross-functional teams.
• Attention to detail and commitment to data quality—you catch inconsistencies, flag issues proactively, and drive continuous improvement.
• Self-directed and proactive mindset, with comfort managing multiple priorities and adapting to evolving business needs.
• Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs.

Responsibilities

• Manage Salesforce as the single source of truth for all sales activity—administering CRM data, managing campaigns, lead assignment, opportunity closure, and configuring reports and dashboards that give leadership real-time visibility
• Own sales reporting and analysis at individual, team, regional, and global levels, consolidating forecasts and translating pipeline, performance metrics, and trends into actionable insights for management
• Drive data quality improvements through continuous monitoring and governance, ensuring CRM data remains accurate and actionable across all customer-facing departments
• Design and optimize sales processes by documenting workflows, implementing HQ-defined playbooks, and ensuring successful knowledge transfer between headquarters and regional teams
• Support customer-facing teams with tools training, feedback collection, and troubleshooting to maximize adoption and utilization across Salesforce and other sales-critical platforms
• Collaborate on strategic initiatives including quarterly planning, forecasting accuracy, incentive calculations, commission planning, and KPI target-setting with sales leadership and cross-functional partners
• Provide proactive analytics and recommendations by analyzing business data across departments, identifying trends, and sharing insights that help leadership make data-driven decisions about targets, processes, and performance

Skills

Sales operations

Salesforce expertise

Analytical skills

Communication skills

Data quality

Self-motivation

English fluency

Tools

Salesforce

Tableau

Looker

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI‑first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As an Operations Specialist, you'll be the backbone of our sales organization—translating business strategy into operational reality. You'll own the complete sales process across Salesforce.com, from data quality and CRM administration to pipeline forecasting, performance reporting, and process optimization. Working in our HQ or regional structure, you'll partner with sales leadership and cross‑functional teams to create a unified view of business performance and enable data‑driven decision‑making. Your proactive approach and deep understanding of both business and process will directly shape how effectively our customer‑facing teams operate and grow revenue.

What You'll Do

• Manage Salesforce as the single source of truth for all sales activity—administering CRM data, managing campaigns, lead assignment, opportunity closure, and configuring reports and dashboards that give leadership real‑time visibility
• Own sales reporting and analysis at individual, team, regional, and global levels, consolidating forecasts and translating pipeline, performance metrics, and trends into actionable insights for management
• Drive data quality improvements through continuous monitoring and governance, ensuring CRM data remains accurate and actionable across all customer‑facing departments
• Design and optimize sales processes by documenting workflows, implementing HQ‑defined playbooks, and ensuring successful knowledge transfer between headquarters and regional teams
• Support customer‑facing teams with tools training, feedback collection, and troubleshooting to maximize adoption and utilization across Salesforce and other sales‑critical platforms
• Collaborate on strategic initiatives including quarterly planning, forecasting accuracy, incentive calculations, commission planning, and KPI target‑setting with sales leadership and cross‑functional partners
• Provide proactive analytics and recommendations by analyzing business data across departments, identifying trends, and sharing insights that help leadership make data‑driven decisions about targets, processes, and performance

What Makes You a Strong Fit

• 2+ years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment with proven expertise in Salesforce.com
• Advanced proficiency with Salesforce, including hands‑on experience with data management, report building, dashboard creation, and CRM customization
• Strong analytical and problem‑solving skills, with the ability to translate complex business requirements into scalable, repeatable processes
• Excellent communication and stakeholder management abilities, comfortable presenting findings and recommendations to leadership and cross‑functional teams
• Attention to detail and commitment to data quality—you catch inconsistencies, flag issues proactively, and drive continuous improvement
• Self‑directed and proactive mindset, with comfort managing multiple priorities and adapting to evolving business needs
• Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs

Nice‑to‑Have Qualifications

• Experience with sales forecasting methodologies, incentive compensation planning, or sales analytics tools beyond Salesforce
• Familiarity with other platforms commonly used in sales operations (e.g., Tableau, Looker, or similar BI tools)
• Background in implementing or optimizing sales playbooks or go‑to‑market strategies
• Experience supporting multiple regions or global sales organizations
• Knowledge of data governance best practices and compliance requirements in B2B sales

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work‑life balance and Well‑being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are. Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.