Business Development Representative

Infobip APAC; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

ESOP

Career mobility

Professional development

International mobility

Job summary

Infobip APAC in Kuala Lumpur is seeking a proactive Business Development Representative to join our regional sales team. You will drive outbound prospecting, generate qualified meetings, and partner with Account Executives to fuel growth across assigned regions and industries.

You'll collaborate with Marketing and Customer Facing teams, manage outreach sequences, and use Salesforce and LinkedIn Navigator to identify contacts and enroll prospects in the sales pipeline.

Qualifications

• Previous experience in sales development, outbound prospecting, or B2B lead generation.
• Strong written and verbal communication skills in English
• Comfortable with outbound cold outreach via phone, email, and social channels
• Curiosity to learn about technology, cloud communications, and CPaaS
• Familiarity with Salesforce, LinkedIn Navigator, and outreach tools is a plus

Responsibilities

• Execute outbound prospecting activities across assigned regions, industries, and target accounts
• Identify and engage prospective customers using email, phone, LinkedIn, and other digital outreach channels
• Research target accounts, customer segments, industries, and buying personas to uncover new business opportunities
• Generate qualified meetings and opportunities for Customer Facing teams and Account Executives
• Work with Regional Sales and Customer Facing teams to support pipeline generation initiatives
• Maintain outreach sequences and prospect engagement activities using approved tools and methodologies
• Maintain accurate prospect, account, and activity data within Salesforce and outreach platforms
• Follow qualification standards and outreach best practices to ensure high-quality pipeline generation
• Build knowledge of Infobip solutions, products, industries, and customer use cases
• Collaborate with Marketing, Sales Enablement, and Customer Facing teams to improve outreach effectiveness
• Provide ongoing market feedback to support process and messaging optimization
• Utilize AI tools and automation to improve prospect research and outreach quality
• Participate in onboarding, coaching, enablement, and continuous learning initiatives
• Accept feedback and training to support career progression

Skills

Outbound prospecting

English fluency

Sales collaboration

CRM tools

Strong communication

Tools

Salesforce

LinkedIn Sales Navigator

Outreach tools

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What This Role Is All About

We are looking for a proactive and results-driven Business Development Representative to join our regional sales team in Kuala Lumpur. This role is your gateway into enterprise technology sales — you will be the driving force behind outbound prospecting, pipeline generation, and new business identification across assigned regions and industries. As a BDR, you will work closely with Regional Sales teams, Account Executives, and Customer Facing teams to generate qualified meetings and opportunities that fuel our growth. This role is also designed as a key talent development position within the commercial organization, preparing you for future progression into Mid-Market and Tier 1 Customer Facing roles.

What will you do

• Execute outbound prospecting activities across assigned regions, industries, and target accounts
• Identify and engage prospective customers using email, phone, LinkedIn, and other digital outreach channels
• Research target accounts, customer segments, industries, and buying personas to uncover new business opportunities
• Generate qualified meetings and sales opportunities for Customer Facing teams and Account Executives
• Work closely with Regional Sales and Customer Facing teams to support pipeline generation initiatives and strategic growth priorities
• Support industry, squad, and regional pipeline generation campaigns and initiatives
• Maintain outreach sequences and prospect engagement activities using approved tools and methodologies
• Use best-in-class prospecting and research tools to identify relevant contacts, validate information, and enrich account data
• Maintain accurate prospect, account, and activity data within Salesforce and outreach platforms
• Follow qualification standards and outreach best practices to ensure high-quality pipeline generation
• Build and maintain knowledge of Infobip solutions, products, industries, and customer use cases
• Collaborate with Marketing, Sales Enablement, and Customer Facing teams to improve outreach effectiveness and conversion rates
• Provide ongoing market feedback and prospect insights to support continuous process and messaging optimization
• Utilize AI tools and automation to improve prospect research, outreach preparation, productivity, and engagement quality
• Participate in onboarding, coaching, enablement, and continuous learning initiatives
• Accept feedback, coaching, and training to support continuous professional development and career progression

What Makes You a Strong Fit

• Previous experience in sales development, outbound prospecting, or B2B lead generation
• Strong written and verbal communication skills in English
• Comfortable with outbound cold outreach via phone, email, and social channels
• Curiosity and eagerness to learn about technology, cloud communications, and the CPaaS industry
• Strong organizational skills with the ability to manage multiple outreach sequences and priorities
• A team player mindset with strong interpersonal skills
• Familiarity with Salesforce, LinkedIn Sales Navigator, and outreach tools is a plus

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries. Learn more

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all. Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well-being, and success.

Explore more Working at Infobip - Infobip

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way. Learn more about our culture Principles - Infobip