Operations Services Executive
Genki Sushi
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Job summary
Genki Sushi Malaysia is seeking an Outlet Operations Support role to provide day-to-day administrative and operational support across F&B outlets. You will coordinate outlet requests, monitor requirements, and assist in implementing company policies and initiatives.
Responsibilities include coordinating maintenance, liaising with vendors, preparing reports, and ensuring documentation is up-to-date. Some travel to outlets may be required to ensure timely issue resolution.
Qualifications
- Diploma/Degree in Business Administration, Hospitality, Operations Management, or a related field.
- 2–4 years of experience in F&B, retail, hospitality, operations, or a similar environment.
- Experience supporting multiple outlets or locations is an advantage.
- Strong coordination, follow-up, and organisational skills.
- Good communication and interpersonal skills.
- Willing to travel to outlets when required.
Responsibilities
- Provide day-to-day administrative and operational support to F&B outlets.
- Coordinate outlet requests and follow up on operational issues to ensure timely resolution.
- Monitor outlet requirements and ensure necessary support is provided.
- Assist Operations teams in implementing company policies, procedures, and initiatives.
- Conduct regular follow-ups with outlets on outstanding operational matters.
- Coordinate maintenance, repair, and facility-related issues across outlets.
- Liaise with contractors, vendors, landlords, and relevant departments for repairs and services.
- Prepare and maintain operational reports, records, checklists, and documentation.
- Coordinate meetings, operational communications, and follow-ups where required.
- Coordinate with external vendors and service providers for operational requirements.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Provide day-to-day administrative and operational support to F&B outlets.
Coordinate outlet requests and follow up on operational issues to ensure timely resolution.
Monitor outlet requirements and ensure necessary support is provided.
Assist Operations teams in implementing company policies, procedures, and initiatives.
Conduct regular follow-ups with outlets on outstanding operational matters.
Coordinate maintenance, repair, and facility-related issues across outlets.
Liaise with contractors, vendors, landlords, and relevant departments for repairs and services.
Track maintenance requests and ensure issues are resolved within the required timeline.
Maintain proper records of maintenance activities and service reports.
Prepare and maintain operational reports, records, checklists, and documentation.
Assist in compiling outlet performance and operational information for management review.
Coordinate meetings, operational communications, and follow-ups where required.
Ensure outlet documentation and records are properly maintained.
Coordinate with external vendors and service providers for operational requirements.
Follow up on quotations, service schedules, delivery, installation, and completion of work.
Monitor vendor service quality and escalated recurring issues to the relevant department.
Support Procurement/Finance in ensuring proper documentation for vendor payments.
Assist with operational preparation for new outlet openings, renovations, relocations, and closures.
Coordinate with relevant departments to ensure outlet requirements are completed according to schedule.
Support site preparation, equipment installation, signage, utilities, and other operational requirements.
Support outlets in maintaining compliance with company standards, food safety requirements, health & safety guidelines, and local regulations.
Assist in coordinating audits, inspections, and corrective actions.
Follow up with outlets on outstanding compliance issues.
Act as a key coordination point between outlet Operations and supporting departments.
Work closely with HR, Finance, Procurement, IT, Marketing, Facilities, and other departments on outlet-related matters.
Escalate urgent or recurring issues to the appropriate management team.
- Provide day-to-day administrative and operational support to F&B outlets.
- Coordinate outlet requests and follow up on operational issues to ensure timely resolution.
- Monitor outlet requirements and ensure necessary support is provided.
- Assist Operations teams in implementing company policies, procedures, and initiatives.
- Conduct regular follow-ups with outlets on outstanding operational matters.
- Coordinate maintenance, repair, and facility-related issues across outlets.
- Liaise with contractors, vendors, landlords, and relevant departments for repairs and services.
- Track maintenance requests and ensure issues are resolved within the required timeline.
- Maintain proper records of maintenance activities and service reports.
- Prepare and maintain operational reports, records, checklists, and documentation.
- Assist in compiling outlet performance and operational information for management review.
- Coordinate meetings, operational communications, and follow-ups where required.
- Ensure outlet documentation and records are properly maintained.
- Coordinate with external vendors and service providers for operational requirements.
- Follow up on quotations, service schedules, delivery, installation, and completion of work.
- Monitor vendor service quality and escalated recurring issues to the relevant department.
- Support Procurement/Finance in ensuring proper documentation for vendor payments.
- Assist with operational preparation for new outlet openings, renovations, relocations, and closures.
- Coordinate with relevant departments to ensure outlet requirements are completed according to schedule.
- Support site preparation, equipment installation, signage, utilities, and other operational requirements.
- Support outlets in maintaining compliance with company standards, food safety requirements, health & safety guidelines, and local regulations.
- Assist in coordinating audits, inspections, and corrective actions.
- Follow up with outlets on outstanding compliance issues.
- Act as a key coordination point between outlet Operations and supporting departments.
- Work closely with HR, Finance, Procurement, IT, Marketing, Facilities, and other departments on outlet-related matters.
- Escalate urgent or recurring issues to the appropriate management team.
- Diploma/Degree in Business Administration, Hospitality, Operations Management, or a related field.
- 2-4 years of experience in F&B, retail, hospitality, operations, or a similar environment.
- Experience supporting multiple outlets or locations is an advantage.
- Strong coordination, follow-up, and organisational skills.
- Good communication and interpersonal skills.
- Comfortable working with different departments, outlet teams, vendors, and external parties.
- Proficient in Microsoft Office/Google Workspace.
- Able to work independently, manage multiple priorities, and meet deadlines.
- Willing to travel to outlets when required.
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