Operations Manager

Dandy Modern Food Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Staff Meal

Medical Claims

Structured Training Program

Employee Discount (20%)

Staff Activities & Team Building

Long Service, Birthday & Work Anniv.

Job summary

Dandy Modern Food Sdn Bhd is seeking an energetic Operations Manager to lead restaurant operations, drive sales growth, and develop high-performing teams in Penang. You will oversee daily outlet operations, ensure guest experiences are exceptional, and collaborate with departments to achieve business goals.

Ideal candidates have a Diploma or Bachelor’s in Hospitality or Business and at least five years in restaurant management, with strong leadership and problem-solving abilities in a fast-paced

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Business, or a related field.
• Minimum 5 years of management experience in restaurant or hospitality operations.
• Experience in the F&B industry is preferred.

Responsibilities

• Manage the daily operations of multiple restaurant outlets (Front & Back of House).
• Ensure all outlets follow SOPs, food safety, Halal, and HACCP standards.
• Monitor sales, labour cost, food cost, and outlet performance.
• Plan manpower, approve staff schedules, and support recruitment and onboarding.
• Lead, coach, and develop outlet managers and team members.
• Ensure excellent customer service and resolve guest complaints promptly.
• Work with Marketing to support promotions, events, and campaigns.
• Monitor reservations, corporate bookings, and guest enquiries.
• Coordinate outlet maintenance and ensure equipment is in good working condition.
• Prepare weekly and monthly operational reports.
• Support new outlet openings and operational improvements.

Skills

Leadership

Communication

Problem-solving

Planning

Organizational

Decision-making

People development

Guest experience

Education

Hospitality / Business degree

Tools

None

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Dandy Modern Food is looking for a passionate and hands-on Operation Manager to lead our restaurant operations, drive sales growth, and develop high-performing teams. You will oversee daily outlet operations, ensure excellent guest experiences, and work closely with different departments to achieve business goals.

Key Responsibilities

• Manage the daily operations of multiple restaurant outlets (Front & Back of House).
• Ensure all outlets follow company SOPs, food safety, Halal, and HACCP standards.
• Monitor sales, labour cost, food cost, and outlet performance.
• Plan manpower, approve staff schedules, and support recruitment and onboarding.
• Lead, coach, and develop outlet managers and team members.
• Ensure excellent customer service and resolve guest complaints promptly.
• Work with the Marketing team to support promotions, events, and campaigns.
• Monitor reservations, corporate bookings, and guest enquiries.
• Coordinate outlet maintenance and ensure equipment is in good working condition.
• Prepare weekly and monthly operational reports.
• Support new outlet openings and operational improvements.

What We're Looking For

Experience in the F&B industry is preferred

• Diploma or Bachelor's Degree in Hospitality, Business, or a related field.
• Minimum 5 years of management experience in restaurant or hospitality operations.
• Strong leadership, communication, and problem-solving skills.
• Able to manage multiple outlets and work in a fast-paced environment.
• Good planning, organizational, and decision-making skills.
• Passionate about people development and delivering excellent guest experiences.
• Staff Meal
• Medical Claims
• Structured Training Program
• Employee Discount (20%)
• Staff Activities & Team Building
• Long Service, Birthday & Work Anniversary Recognition