Operations & Reporting Lead

Daihatsu; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Daihatsu seeks an experienced Operations and Administration professional in Malaysia to prepare and maintain Sales, Financial, Budgetary, and Management reports to support decision-making. The role coordinates daily operational activities between Headquarters and DMM outlets, manages promotional budgets and events, and ensures audit-ready records in line with company procedures.

The position also focuses on improving customer satisfaction metrics across outlets, analyzing performance, and

Qualifications

• Post Graduate Diploma or Bachelor's Degree in Business Administration, Marketing, Management, Customer Service or equivalent.
• A minimum of two (2) years of working experience in a related field is required.
• Proficient in Microsoft Office applications, data analysis and reporting, sales operations administration, budget monitoring, presentation preparation, and documentation management.
• Strong planning and organisational skills with fluent Bahasa Malaysia and English.

Responsibilities

• Prepare and maintain Sales, Financial, Budgetary, and Management reports to support decision making.
• Monitor operation performance and achievement of monthly, quarterly, half-yearly, and annual targets for DMMS and Perodua.
• Coordinate daily operational activities between Headquarters and DMM outlets for smooth operations and communication.
• Manage promotional budgets, sales events, roadshows, and marketing activities, including approvals and payment records.
• Maintain audit-ready operational records and ensure compliance with company procedures.
• Monitor CSSI and SSI performance, analyze monthly/quarterly customer satisfaction, and propose service improvements.
• Coordinate customer service initiatives with CCE and CRD, and support corporate events and promotions.
• Ensure documentation, correspondence, and records support compliance and business performance.

Skills

Data analysis

Reporting

Budget monitoring

Presentation preparation

Documentation management

Communication skills

Time management

Bahasa Malaysia

English

Education

Bachelor's or postgraduate degree in business administration

Tools

Microsoft Office

Job description

Daihatsu seeks an experienced Operations and Administration professional in Malaysia to prepare and maintain Sales, Financial, Budgetary, and Management reports to support decision-making. The role coordinates daily operational activities between Headquarters and DMM outlets, manages promotional budgets and events, and ensures audit-ready records in line with company procedures.

The position also focuses on improving customer satisfaction metrics across outlets, analyzing performance, and