EXECUTIVE (AUTOMOTIVE)

Daihatsu; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Daihatsu seeks an experienced Operations and Administration professional in Malaysia to prepare and maintain Sales, Financial, Budgetary, and Management reports to support decision-making. The role coordinates daily operational activities between Headquarters and DMM outlets, manages promotional budgets and events, and ensures audit-ready records in line with company procedures.

The position also focuses on improving customer satisfaction metrics across outlets, analyzing performance, and

Qualifications

• Post Graduate Diploma or Bachelor's Degree in Business Administration, Marketing, Management, Customer Service or equivalent.
• A minimum of two (2) years of working experience in a related field is required.
• Proficient in Microsoft Office applications, data analysis and reporting, sales operations administration, budget monitoring, presentation preparation, and documentation management.
• Strong planning and organisational skills with fluent Bahasa Malaysia and English.

Responsibilities

• Prepare and maintain Sales, Financial, Budgetary, and Management reports to support decision making.
• Monitor operation performance and achievement of monthly, quarterly, half-yearly, and annual targets for DMMS and Perodua.
• Coordinate daily operational activities between Headquarters and DMM outlets for smooth operations and communication.
• Manage promotional budgets, sales events, roadshows, and marketing activities, including approvals and payment records.
• Maintain audit-ready operational records and ensure compliance with company procedures.
• Monitor CSSI and SSI performance, analyze monthly/quarterly customer satisfaction, and propose service improvements.
• Coordinate customer service initiatives with CCE and CRD, and support corporate events and promotions.
• Ensure documentation, correspondence, and records support compliance and business performance.

Skills

Data analysis

Reporting

Budget monitoring

Presentation preparation

Documentation management

Communication skills

Time management

Bahasa Malaysia

English

Education

Bachelor's or postgraduate degree in business administration

Tools

Microsoft Office

Job description

Prepare and maintain Sales, Financial, Budgetary, and Management reports to support operational and business decision-making.

Monitor operation performance and achievement of monthly, quarterly, half-yearly, and annual targets for DMMS and Perodua.

Coordinate daily operational activities between Headquarters and DMM outlets to ensure smooth operations and effective communication.

Manage promotional budgets, sales events, roadshows (if possible), and marketing activities, including the preparation of approval documents and payment-related records.

Maintain accurate operational documentation and ensure all records are complete, properly filed, and audit-ready in compliance with company procedures.

Office Administration

Monitor and improve Customer Satisfaction Sales Index (CSSI) and Sales Satisfaction Index (SSI) performance across all outlets and Sales Advisors.

Prepare and analyze monthly and quarterly customer satisfaction and performance reports, and provide recommendations for service quality improvement.

Coordinate customer service improvement initiatives, operational updates, and training matters in collaboration with Customer Care Executives (CCE) and Perodua Customer Relations Department (CRD).

Coordinate corporate events, exhibitions, roadshows, and promotional activities to support business and marketing objectives.

Conduct outlet visits and manage official correspondence and operational records to support compliance, operational effectiveness, and business performance.

Reporting Compliance

Prepare accurate weekly, monthly, and quarterly operational reports.

Monitor departmental KPIs and identify operational risks and performance gaps.

Ensure compliance with company policies, audit requirements, and standard operating procedures.

Maintain the confidentiality of company information and business data.

Ensure all operational documents are complete, accurate, and audit-ready for internal and external audits.

Perform any other related duties as and when required.

Requirements :

Post Graduate Diploma or Bachelor's Degree in Business Administration, Marketing, Management, Customer Service or any equivalent to the post.

A minimum of two (2) years of working experience in a related field is required for this position.

Proficient in Microsoft Office applications, data analysis and reporting, sales operations administration, budget monitoring, presentation preparation, and documentation management.

Responsive and capable of working independently to deliver quality content with little supervision.

Strong interpersonal and communication skills with the ability to engage with staff at all levels.

Ability to work under pressure, with flexibility to travel or provide support after office hours when required.

Strong planning and organisational skills, effective time management, and good communication skills, both verbal and written, in Bahasa Malaysia and English.