Operations Officer (Client Onboarding)

Third Party Platform Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Medical support

Education support

Dental

Vision

Transportation allowance

Job summary

Bell Direct, a leading online stock broker, seeks a detail-oriented Client Onboarding Specialist in Kuala Lumpur to establish and activate client accounts in compliance with KYC/AML/EDD requirements. You will process applications, manage transfers, and coordinate with Front Office to ensure smooth operations.

The role requires 1–2 years in financial services, strong Excel and MS Office skills, and excellent English communication within a regulated environment.

Qualifications

• Tertiary qualification in Accounting, Finance, Business Administration, Economics, Banking, or related discipline, or equivalent industry experience.
• 1–2 years’ experience in a relevant financial services environment preferred.
• Strong understanding of financial markets, securities operations, and basic accounting concepts in an operational context.
• Excellent time management and ability to work under pressure.
• Proficient in Microsoft Office, especially Excel, for data processing and reporting.

Responsibilities

• Establish, maintain, and activate client accounts with strict KYC/AML/EDD compliance.
• Process client correspondence, forms, applications, and Deceased Estate documentation accurately.
• Manage transfer requests on and off market to external brokers and counterparties.
• Ensure activities comply with internal procedures, ASX regulations, and compliance frameworks.
• Liaise with Front Office and other departments to ensure daily operations meet standards.
• Monitor and resolve client requests and inquiries promptly with timely responses.
• Maintain client account records for accuracy and compliance.
• Perform ad-hoc duties and adapt to changing business needs.

Skills

KYC/AML

Client onboarding

Attention to detail

Time management

English communication

Ethical standards

Education

Accounting, Finance, Business Administration, Economics, Banking or related discipline

Tools

Microsoft Office

Excel

Job description

Bell Direct is an award-winning online broking business and a subsidiary of the ASX listed Bell Financial Group (BFG). We provide trading and investing services and support to Australians via our brand Bell Direct as well as to clients of several large Australian banking brands. Having launched in 2007, we are well established with a strong broking heritage.

With our vision and mission to make Australians better off, this is a chance to jumpstart your career in financial services with opportunities for internal growth and promotion as well as establishing a proven launchpad for a dynamic and fulfilling career in the broader industry.

About Bell Financial Group

We are a developer of proprietary technology, platforms, products and services for the Australian financial markets.

With 500 team members across 11 offices in Australia plus offices in London, New York, Hong Kong and Kuala Lumpur, we provide full service and online broking, capital markets and financial advisory services to private, institutional and corporate clients.

In this role your key responsibilities are:

Establish, maintain, and activate client accounts, ensuring strict compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and EDD (Enhanced Due Diligence) requirements.

Process client correspondence, including forms, applications, and related requests, including Deceased Estate documentation with a focus on accuracy and adherence to compliance standards.

Manage transfer requests (on and off market) to external brokers and counterparties efficiently and professionally, meeting required timelines.

Ensure all activities comply with internal procedures, control guidelines, ASX market regulations, and the organization’s compliance frameworks.

Liaise and coordinate with Front Office, internal departments, external brokers, and counterparties to ensure daily operations meet organizational and regulatory standards.

Monitor and resolve outstanding client requests, queries, and issues promptly, providing timely responses or holding replies as appropriate.

Maintain and update client account records to ensure accuracy and compliance.

Demonstrate strong problem-solving skills and perform a range of administrative duties as part of a dynamic operations team.

Communicate effectively and promptly with colleagues and supervisors regarding operational issues.

Commit to meeting service levels, ensuring all requests are processed accurately and within agreed timeframes.

Undertake additional related duties and ad-hoc tasks as required.

Remain adaptable to changes in role and responsibilities as business needs evolve.

Requirements

Tertiary qualification in Accounting, Finance, Business Administration, Economics, Banking, or a related discipline, or equivalent relevant industry experience.

1–2 years’ experience in a relevant financial services environment (e.g. securities operations, client onboarding, custody, broking, platform operations, or banking) preferred.

Understanding of financial markets, securities operations, and basic accounting concepts, particularly in an operational or client onboarding context.

Strong service orientation, with the ability to respond to client and internal stakeholder requests professionally and efficiently.

High attention to detail and reconciliation mindset, ensuring accuracy, completeness, and adherence to control procedures.

Strong problem-solving and analytical skills, with the ability to exercise sound judgment and work independently when required.

Excellent time management skills, with the ability to prioritise workloads and perform effectively under pressure.

Proficiency in Microsoft Office, particularly Excel, for data processing, tracking, and reporting.

Strong communication and interpersonal skills, with excellent written and spoken English and the ability to work collaboratively within a team environment.

High ethical standards, strong work ethic, and a positive, adaptable attitude in a regulated operational environment.

Possible working hours (MYT)

6.00am to 3.00pm

7.00am to 4.00pm

8.00am to 5.00pm

The ability to work during Malaysia public holidays, you will be compensated with additional off-day for working on Malaysia Public Holidays.

We are now 100% working from office, we love engaging with our people!

Competitive salary and bonus structure

Third Party Platform Sdn Bhd a wholly owned subsidiary of one of Australia's largest and most successful financial service providers provides support services to its parent Bell Direct an award winning online stock broking firm. We offer team-mates the fantastic opportunity to work with an Australian online Stock Broking firm, the opportunity to jumpstart your finance career with opportunities for internal growth and promotion and the chance to learn about the Australian Securities Exchange (ASX).

Third Party Platform Sdn Bhd (TPP) / Bell Direct was setup to tap into quality local talent and infrastructure in supporting our systems and clients in Australia. The Malaysian operations and contact centre as well as IT development centre are integrated with our offices in Australia. As a company with a fresh perspective, we are looking for people who share our vision. If you are an innovative thinker with a focus on clients and a commitment to delivering world‑class service, we would love to hear from you.

History

Setup in June 2007, Third Party Platform Sdn Bhd is a wholly owned subsidiary of an Australian financial services company Bell Direct / Third Party Platform Pty Ltd (www.belldirect.com.au).

Bell Direct / Third Party Platform Pty Ltd is backed by Bell Financial Group Ltd (https://www.bellfg.com.au) which started up in 1970 and is one of Australia's leading provider of stockbroking, investment and financial advisory services to private, institutional and corporate clients.

Product & Services

Bell Direct / Third Party Platform Pty Ltd is an Australian online stockbroker. We are forward looking and are committed to using the latest technologies to deliver superior investor information, speed to market or to put it simply, to offer the best online trading experience to our clients.

Perks and benefits Medical Education support Dental Vision Transportation allowance for early start.