Operations Manager- Mont’Kiara International School

Mont'Kiara International School; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mont’Kiara International School (M’KIS) is seeking an Operations Manager to ensure efficient, safe, and high-quality day-to-day school operations. The role includes facilities management, procurement, contracts, and coordination with the Principal and SLT to meet regulatory and safety standards.

The successful candidate will lead the operations team, manage budgets, and drive continuous improvements to support teaching and learning in a vibrant international school environment.

Qualifications

• Relevant degree in Business Administration or related discipline.
• Experience in operations, facilities, administration or business management.
• Knowledge of Malaysian regulatory and operational requirements.

Responsibilities

• Oversee day-to-day school operations and facilities.
• Manage budgets, procurement and vendor contracts.
• Coordinate health, safety and compliance with regulatory requirements.
• Lead operations team and provide staff development.

Skills

Operations management

Organizational skills

Vendor management

Budgeting

Microsoft Office

Excel

Education

Degree in Business Administration

Operations Management

Tools

Microsoft Office

Excel

Job description

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Operations Manager- Mont’Kiara International School

Mont’Kiara International School (M’KIS) is one of Kuala Lumpur’s most established international schools, located in the vibrant Mont’Kiara community. Established in 1994, M’KIS is an accredited IB World School offering the full International Baccalaureate continuum: Primary Years Programme (PYP), Middle Years Programme (MYP) and Diploma Programme (DP), as well as the US High School Diploma.

The school serves a diverse community of more than 700 students from over 45 nationalities and is accredited by the Western Association of Schools and Colleges (WASC).

From August 2026, M’KIS joined Nord Anglia Education’s global family of schools, connecting students and colleagues to a broader network of educational expertise, global learning opportunities and professional development.

Join Mont'Kiara International School as Operations Manager

Job Purpose

To ensure the effective, efficient and smooth day-to-day operation of the school, providing a safe, well-maintained and welcoming environment for students, staff, parents and visitors.

To provide operational and administrative support to the Principal and Senior Leadership Team as required.

To oversee school facilities, maintenance, security, transport, procurement, contractors, events and other operational services.

To ensure that school operations comply with all relevant legal, regulatory, health and safety and organisational requirements.

To manage operational budgets, resources and expenditure effectively, ensuring value for money and appropriate cost control.

To develop, implement and continuously improve operational systems, procedures and processes across the school.

To lead and manage the operations team, ensuring high standards of service, accountability and professional development.

About the Role

School Operations

Oversee the smooth and effective day-to-day operations of the school.

Ensure that operational services are delivered efficiently and to a consistently high standard.

Develop, implement and maintain appropriate operational policies, procedures and SOPs.

Identify operational risks and implement appropriate controls and mitigation measures.

Work closely with the Principal and Senior Leadership Team to identify operational priorities and implement solutions.

Coordinate operational requirements for the start and end of each academic year.

Ensure that school facilities and services support the effective delivery of teaching and learning.

Manage operational communications with staff, parents, students, suppliers and external stakeholders where appropriate.

Oversee the maintenance, cleanliness, security and overall condition of the school premises.

Ensure that classrooms, offices, common areas, sports facilities and other school facilities are properly maintained and fit for purpose.

Coordinate planned and reactive maintenance works.

Manage maintenance schedules and ensure that repairs and maintenance issues are addressed promptly.

Liaise with landlords, contractors, service providers and relevant authorities where required.

Ensure appropriate records are maintained for maintenance, inspections, servicing and statutory requirements.

Identify opportunities to improve the school's facilities, infrastructure and operational efficiency.

Support capital improvement and refurbishment projects as required.

Health, Safety, Security & Compliance

Ensure the school maintains a safe and secure environment for students, staff and visitors.

Ensure compliance with applicable Malaysian legislation, regulations and school requirements relating to health and safety, fire safety, security, building requirements and other operational matters.

Coordinate regular inspections, risk assessments, emergency procedures and safety drills.

Ensure appropriate emergency response procedures are established, communicated and regularly reviewed.

Work with relevant school personnel to investigate incidents and implement corrective actions.

Ensure appropriate safeguarding, security and access-control procedures are maintained.

Maintain accurate records relating to health, safety, security, inspections and compliance.

Support the school's safeguarding culture and ensure operational practices prioritise student welfare.

Oversee the school's procurement and purchasing processes in accordance with approved policies and procedures.

Obtain quotations and negotiate with suppliers and contractors to ensure best value for money.

Manage supplier and contractor relationships and monitor service delivery.

Ensure contracts, service agreements, licences and maintenance arrangements are properly monitored and renewed on time.

Conduct regular reviews of suppliers and service providers.

Ensure procurement decisions are transparent, appropriately authorised and aligned with school requirements.

Identify opportunities for cost savings and operational efficiencies without compromising quality or safety.

Transport & Logistics

Oversee school transport operations and ensure services are safe, reliable and efficient.

Manage relationships with transport providers and monitor service standards.

Ensure appropriate procedures are in place for student transportation, traffic management and school access.

Coordinate logistics for school events, activities, examinations and other major school programs.

Ensure deliveries, storage, movement of equipment and other logistical requirements are managed effectively.

Events & School Activities

Provide operational planning and support for school events, functions and activities.

Coordinate facilities, security, cleaning, transport, catering, equipment and other logistical requirements for events.

Work closely with academic and administrative departments to ensure events are appropriately planned and delivered.

Ensure appropriate risk assessments and safety arrangements are in place for major events.

Review operational arrangements following significant events and identify areas for improvement.

Budget & Resource Management

Manage the Operations Department's approved budget and ensure expenditure is properly controlled.

Monitor operational expenditure and ensure spending remains within approved budgets.

Prepare operational budget proposals and forecasts as required.

Review expenditure and identify opportunities for efficiencies and cost savings.

Ensure all purchasing and expenditure is appropriately authorized.

Manage school resources responsibly and ensure assets and equipment are properly maintained and utilized.

Oversee and manage the workload of operations, facilities and support staff.

Allocate responsibilities and ensure staff understand their roles and performance expectations.

Monitor staff performance and service standards.

Support recruitment, induction and training of operations staff where required.

Identify training and professional development needs and support the professional development of team members.

Promote a positive, collaborative and service-oriented working environment.

Ensure staff comply with school policies, procedures, health and safety requirements and professional standards.

Administration & Reporting

Maintain accurate operational records, schedules, contracts and documentation.

Prepare regular operational reports for the Principal and Senior Leadership Team.

Provide updates on facilities, maintenance, security, procurement, health and safety and other operational matters.

Track operational projects and ensure agreed deadlines are achieved.

Establish appropriate KPIs and service standards for operational functions.

Use operational data and feedback to identify trends, risks and opportunities for improvement.

About You

Qualifications & Training

Relevant degree or professional qualification in Business Administration, Operations Management, Facilities Management or a related discipline.

Relevant professional qualifications or training in Health & Safety, Facilities Management or Operations Management would be an advantage.

Experience & Knowledge

Proven experience in operations, facilities, administration or business management.

Previous experience in a school environment would be an added advantage.

Knowledge of Malaysian regulatory and operational requirements would be an added advantage.

Skills

Strong organizational and operational management skills.

Excellent problem-solving and decision-making abilities.

Strong communication and interpersonal skills.

Ability to manage multiple priorities and projects simultaneously.

Strong negotiation and vendor-management skills.

Good financial awareness and budget-management skills.

Good IT skills, including Microsoft Office and Excel.

Ability to analyze information and prepare clear reports for senior management.

Excellent spoken and written English.

Personal Attributes

High levels of personal integrity and professionalism.

Conscientious and committed to maintaining consistently high standards.

Proactive, practical and solutions-focused.

Excellent organizational and time-management skills.

Able to work to tight deadlines and manage competing priorities.

Adaptable and comfortable working in a fast-paced, ever-changing environment.

Able to remain calm and professional under pressure.

Self-motivated and enthusiastic.

Able to work independently while also being an effective team player.

Strong leadership and people-management skills.

Approachable and service-oriented.

Willing to take ownership and accountability for operational matters.

Continually strives for improvement and operational excellence.

What We Offer

To find the best people, we have to be exceptional. As part of Nord Anglia Education, you'll be working for a world-class brand, alongside dedicated and passionate industry experts.

You’ll have opportunities to progress further, learn more and collaborate locally and internationally, with some of the brightest minds in the education sector, who can take credit for some of the finest academic results in the world.

You’ll also have access to Nord Anglia University, our award-winning professional development platform.

Safeguarding

Must hold a current Enhanced Criminal Records Bureau Disclosure or equivalent for countries lived in outside of the UK.

A commitment to safeguarding and promoting the welfare of all pupils. All Nord Anglia employees are required to undertake regular child protection training.

All staff are required to manage effective personal development as part of the school's commitment to invest in staff as a key resource in the organization.

All staff must ensure that they meet their statutory responsibilities regarding Health and Safety, Cyber Security, Equal Opportunities and other relevant legislation, and should conform to the professional and ethical requirements as an employee of Nord Anglia Education.