Operations Manager / Law Firm Operations Administrator

Law Offices of Sabrina Li, P.C.; Malaysia; On-site; MYR 225,000 - 479,000; Part time

Job summary

The Law Offices of Sabrina Li, P.C. is seeking an Operations Manager / Law Firm Operations Administrator who will report to the COO.

This fully remote role supports operations across finance, BD, HR, vendor management, and client experience while supervising administrative staff and shaping scalable processes with AI-enabled tools. Ideal candidates have 5+ years in operational leadership, experience with U.S.-based firms, and proficiency in Salesforce, GoHighLevel, and monday.com.

Qualifications

• Bachelor's degree in Business Administration required; MBA preferred.
• Minimum of 5 years in a managerial role.
• Experience with U.S.-based companies, ideally a U.S.-based law firm.
• Strong track record managing operational projects from concept to execution.
• Experience supervising administrative or operations teams, including recruitment and onboarding.
• Proficiency with CRM platforms (Salesforce, GoHighLevel) and with monday.com.
• Ability to leverage AI tools to improve efficiency and automate workflows.

Responsibilities

• Support the COO by executing strategic initiatives and coordinating cross-functional projects.
• Build and continuously improve operational workflows, SOPs, systems, and processes.
• Monitor performance and drive improvements using AI, automation, and technology.
• Develop scalable systems and optimize workflows within monday.com and related platforms.
• Support business development activities and client experience enhancements.
• Supervise administrative staff and contribute to recruitment and onboarding.
• Assist with finance, vendor management, and contract oversight.

Skills

Project management

Leadership

Process optimization

AI-powered workflow optimization

Education

Bachelor's degree in Business Administration

MBA (preferred)

Tools

Salesforce

GoHighLevel

monday.com

Job description

Job Title: Operations Manager / Law Firm Operations Administrator

Type: Independent Contractor

Location: Remote | Philippines, Taiwan, Malaysia

About Us

The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.

We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect—creating a workplace where high performers can build meaningful, long-term careers.

The Opportunity

We are seeking a highly organized, execution-oriented, and tech-savvy operations professional to serve as Operations Manager, reporting directly to our Chief Operating Officer (COO), and supporting the firm's internal operations, business development initiatives, and operational excellence. In this role, you will help turn the COO's priorities into action — improving systems, building scalable processes, implementing automation, and ensuring operational initiatives are executed efficiently and consistently. You will work across multiple areas of the firm, including operations, finance, business development, marketing, HR, vendor management, and client experience, to keep projects on track and support the firm's continued growth. You will also supervise the firm's administrative and support staff, support recruitment and onboarding efforts, and contribute to performance management and team accountability. Working closely with the COO and firm leadership, you will play a key role in strengthening our people, systems, and processes while driving ongoing operational efficiency. If you enjoy solving operational challenges, building scalable systems, leveraging AI and technology to improve workflows, and taking ownership of projects from concept to completion, you will thrive in this role.

Key Responsibilities

Operations, Projects & Process Improvement

• Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track
• Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards
• Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions
• Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience

Business Development & Firm Growth

• Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience
• Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth

People Operations

• Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support
• Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes
• Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives

Financial & Administrative Operations

• Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO
• Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements

Qualifications

• Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required
• Minimum of 5 years of experience in a managerial role (required)
• Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred
• Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution
• Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management
• Strong understanding of operational reporting, business processes, and workflow optimization
• Experience with Salesforce, GoHighLevel, or other CRM platforms (required)
• Strong experience using monday.com to manage projects, workflows, and team accountability (required)
• Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation
• Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion
• Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information

Why Join Our Team?

• Stable, remote opportunity to work with a well-established U.S.-based law firm that values innovation, accountability, and operational excellence
• Direct, close working relationship with the firm's COO, with visibility into executive-level decision-making and strategy
• Competitive compensation with performance-based bonuses
• Fully remote role within a diverse global team
• Paid time off, including U.S. federal holidays, sick leave, and annual leave
• Pacific Time-aligned working hours with reasonable flexibility
• Structured onboarding and clear expectations from day one
• Stable, long-term opportunity with a growing U.S. law firm
• Supportive and collaborative work environment built on accountability, continuous improvement, and professional development
• Thoughtful company culture, including birthday recognitions and team appreciation initiatives

Working Hours

• Full-time role, 8 hours per day (excluding a 1-hour break).
• Schedule details may be discussed during the final stages of the hiring process.
• Scheduling is flexible; however, team members are required to maintain a minimum of 5 hours of overlap with the firm's operating hours in Pacific Time (PT), subject to operational needs and team coordination

Application Process

Candidates may be asked to complete the following during the recruitment process:

• Resume/CV
• A portfolio or work samples demonstrating relevant experience, such as dashboards, reporting systems, process documentation, or other operational deliverables you've previously built
• Practical assessment focused on operational improvement, workflow design, or project management
• Proof of qualifications and professional references. To ensure fairness and accuracy, compensation verification may be conducted for shortlisted candidates

Additional Information

• This is a fully remote, Asia-based role
• Engagement is as an independent contractor; tax compliance is the contractor's responsibility
• A 3-month probationary period will apply to support onboarding and performance alignment
• We are an equal opportunity employer and welcome applicants from all backgrounds

Due to the high volume of applications we receive, contacting our offices by phone, email, or social media regarding this position is strictly prohibited. Any inquiries about application status through these channels will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.