Head of Operations (Remote)

LARUS Limited; Kuala Lumpur; Remote; MYR 250,000 - 380,000; Full time

Job summary

LARUS Limited is seeking a highly organized Head of Operations to oversee HR, Admin and Customer Service, driving efficiency through optimization, automation, and AI in a remote role.

The role focuses on building scalable systems, streamlining workflows, and delivering execution excellence while aligning with management directives and ensuring disciplined operations across functions.

Qualifications

• Proven experience in Operations / HR / Admin leadership roles.
• Experience in process improvement, workflow design, or system implementation.
• Hands-on experience in automation or AI tools.
• Degree holder (at least 5 years of experience).
• Leadership experience in fast-paced, high-stress environments.
• Proficient in English and Mandarin for client communication.
• Business travel is required.

Responsibilities

• Oversee daily operations across HR, Admin, and Customer Service.
• Ensure processes are structured, documented, and followed.
• Lead automation and AI initiatives to improve productivity.
• Translate management direction into clear workflows and action plans.
• Maintain operational clarity, discipline, and accountability.

Skills

Operations leadership

HR leadership

Admin leadership

English fluency

Mandarin fluency

Business travel

Education

Bachelor's degree

Tools

Automation tools

AI tools

Job description

We are seeking a highly organized, emotionally intelligent Head of Operations / Operations Director to oversee internal operations and drive efficiency through process optimization, automation, and AI implementation in a remote role.

This role will manage HR, Administration, and Customer Service departments, while also leading initiatives to streamline workflows, automate repetitive tasks, and introduce AI tools to improve productivity.

This is a non-commercial / non-sales role, focused purely on internal operations and execution excellence. The ideal candidate is calm, structured, and hands‑on, able to translate business needs into efficient systems and workflows.

Key Responsibilities

Operations Management

• Oversee daily operations across HR, Admin, and Customer Service
• Ensure processes are well‑structured, documented, and consistently followed
• Maintain operational efficiency and accountability across teams

Process Optimization & Automation

• Analyze existing workflows and identify inefficiencies
• Design and implement improved processes across departments
• Introduce automation tools to reduce manual work and errors
• Build scalable systems that improve productivity and consistency

AI Implementation

• Identify opportunities to apply AI in HR, Admin, and Customer Service (e.g., chatbots, workflow automation, reporting, document processing)
• Work with teams to integrate AI tools into daily operations
• Ensure adoption and proper usage of implemented solutions
• Continuously evaluate and improve AI-driven processes

Human Resources (HR)

• Oversee recruitment, onboarding, and employee lifecycle processes
• Ensure HR policies are implemented effectively
• Manage employee relations with professionalism and empathy

Administration

• Ensure smooth internal coordination and documentation

Customer Service

• Oversee customer service processes and performance
• Improve response efficiency through automation and systems
• Handle escalations calmly and effectively

Internal Execution & Coordination

• Translate management direction into clear workflows and action plans
• Ensure tasks are executed accurately and on time
• Maintain structure, discipline, and operational clarity

Requirements

• Proven experience in Operations / HR / Admin leadership roles
• Experience in process improvement, workflow design, or system implementation
• Hands‑on experience in any automation or AI tools
• Degree holder (at least 5 years of experience)
• Experience in leadership within a fast-paced, high-stress, and constantly changing environment
• Proficiency in English and we are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
• Business travel is required