Operations Manager - Center-Based

Action Behavior Centers; Taiping; On-site; MYR 265,000 - 347,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition discounts

PTO & holidays

DoorDash DashPass

Job summary

Action Behavior Centers is seeking an Operations Manager to lead a center in Plano, TX. You will manage KPIs, budgets, and safety while guiding 25–50 clinicians and staff toward high-quality ABA care.

Competitive base salary of $65,000–$85,000 per year, with performance bonuses up to $18,000. Enjoy 90% health coverage, 401(k) matching, PTO/holidays, and a structured leadership growth path, plus immersive training in Austin, TX.

Qualifications

• 3–6 years of experience managing large teams across multiple sites or districts.
• High school diploma or GED.
• Bachelor's or master's degree preferred; extensive management experience valued.

Responsibilities

• Manage KPIs and the center budget to meet quality and efficiency goals.
• Lead, mentor, and retain 25–50 teammates delivering high-quality care.
• Support families with onboarding education and guidance for ABA treatment.
• Collaborate with Clinical Directors, Admissions, and regional leaders to align operational goals with clinical care.
• Maintain compliance and safety across all center operations.

Skills

People management

Budget management

Operations leadership

Compliance

Education

Bachelor's or master's degree preferred

Job description

Position:Operations Manager - Center-Based

Location: Plano, TX

Job Id:35407

# of Openings:1

Operations Manager - Center-Based

We're a responsive employer. Expect to hear from us within 2-3 business days of applying, so keep an eye on your phone and email for interview scheduling.

Make an Impact. Lead with Purpose. Transform Lives.

At Action Behavior Centers (ABC), we help autistic children build communication, social, and independence skills through evidence-based applied behavior analysis (ABA) therapy. As an Operations Manager (OM), you'll take the helm of an ABC center. You'll build an environment where your teammates thrive, families feel supported, and children reach milestone moments. You'll own your center's financial performance, safety, staffing, and compliance while supporting the clinicians who deliver care every day.

Your mission: Support the children and families we serve and the dedicated clinicians who care for them.

The role at a glance

Position: Full-time, permanent, in-center

Salary: $ 65,000- $ 85,000 per year, based on experience and market

Performance bonus: Up to $18,000 per year through monthly and quarterly incentives

Teammates you'll lead: 25–50 per center

Why Operations Managers choose ABC

Competitive base salary: Your salary is based on your experience and market.

Performance bonus: Earn up to $18,000 each year through monthly and quarterly incentives.

401(k) with company match: Save for retirement with a 2% company match.

Career growth: Follow a clear path from OM to Senior OM, Group OM, Regional Director of Operations (RDO), and Senior RDO.

Initial training: Start with immersive leadership training in Austin, Texas.

Continuous learning: Build your leadership skills through the Badge Up Program, regional workshops, and ABC's Annual Leadership Summit.

Time off

Paid time off: Get 10 paid time off (PTO) days, 10 paid holidays, and two flex days in your first year, with more days added as your tenure grows.

Health, family & wellness

Health benefits: Get health insurance with 90% covered by ABC.

Family support: Receive a maternity or paternity award of up to $3,000, plus flexible spending account (FSA) options for childcare.

Student loan support: Get up to $600 in repayment contributions, plus tuition discounts.

Wellness perks: Enjoy a complimentary DoorDash DashPass.

Connection & recognition

Teammate events: Join outings, regional recognition nights, and celebrations with your teammates.

Your role

As an OM, you'll:

Manage metrics and financials: Oversee key performance indicators (KPIs), manage your center's budget, and monitor performance so your center meets quality and efficiency goals.

Lead your teammates: Manage, mentor, and retain 25–50 teammates delivering high-quality clinical care. Support them through evaluations, corrective actions, development plans, and celebrations.

Support families: Build trust with families by providing education and guidance during onboarding, so they have a smooth start to ABA treatment.

Collaborate across departments: Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.

Maintain compliance and safety: Uphold state, payer, and company standards across all center operations.

What you'll bring

Requirements:

At least 3-6 years of experience managing large teams across multiple sites or districts

High school diploma or GED

Preferred:

Bachelor's or master's degree. Extensive management experience is equally valued.

Experience working with autistic children and their families

You’ll thrive here if you:

Lead with empathy and understanding, since you’ll work closely with children and families.

Communicate clearly and collaborate well with department leaders and teammates.

Take pride in mentoring new teammates and helping them build their careers at ABC.

Solve problems proactively, stay steady in high-stakes situations, and hold yourself accountable for high-quality results.

Physical requirements:

Ability to sit, stand, and walk, and to bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead

Ability to lift or move objects weighing up to 50 pounds

Near and far visual acuity

Ability to be physically present at the assigned job location as required

Ability to properly wear and use personal protective equipment (PPE)

Ability to hear, understand, and distinguish speech and other sounds

Comfort with frequent exposure to moderate-to-loud noise levels

Ability to make independent decisions and evaluate potential consequences

Ability to perform all essential functions safely and successfully, including meeting qualitative and quantitative productivity expectations, in alignment with the Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and other applicable federal, state, and local standards

Regular, punctual attendance in compliance with ADA, FMLA, and other relevant guidelines

About ABC

At Action Behavior Centers (ABC), we help children diagnosed with autism spectrum disorder (ASD) reach milestone moments. Compassionate care is at the heart of everything we do, and our highly trained clinicians deliver evidence-based applied behavior analysis (ABA) therapy tailored to each child’s unique needs.

Our autism services include diagnostic support, 1:1 individualized Early Intensive Behavioral Intervention (EIBI), parent training, and school readiness programs across hundreds of centers in Arizona, Colorado, Illinois, Indiana, Minnesota, North Carolina, Pennsylvania, South Carolina, and Texas. Because no family should have to wait for help, ABC offers immediate access to care.

We’re proud to support thousands of families with a diverse, dedicated team of Board Certified Behavior Analysts (BCBAs ), Registered Behavior Technicians (RBTs ), and other clinicians who are shaping the future of compassionate autism care.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by law. We are committed to creating an inclusive environment for all employees.