Operations Manager

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Contractual bonus

Global exposure

Career development

Medical and dental benefits

Job summary

METTLER TOLEDO seeks an experienced Shared Services Leader to design and deliver the vision of the organization, driving continual improvements and supporting regional back-office operations. The role emphasizes coaching, process optimization, and collaboration with RBO teams to meet key KPIs.

The ideal candidate has 7+ years of people management, strong English fluency, and a bachelor’s degree. SAP order processing experience and finance/SCM understanding are valued assets.

Qualifications

• 7+ years of people management experience with a sizeable team.
• Fluency in English.
• Minimum Bachelor’s degree.

Responsibilities

• Design and deliver the shared services organization’s vision.
• Identify trends and opportunities to improve processes and execution.
• Lead change and people by coaching and motivating employees.
• Oversee operational systems, processes and infrastructure for improvement.
• Collaborate with RBO team leaders to meet daily/quarterly goals.

Skills

People management

Fluency in English

Project management

Finance or SCM understanding

Education

Bachelor's degree

Tools

SAP order processing

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

1. Designing and delivering the shared services vision

• Responsible for designing and delivering the shared services organization’s vision.
• Identify trends and assess opportunities to improve processes and execution.

2. Leading change and people

• Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities.
• Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved.
• Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.

3. Driving continual improvement

• Ensuring that the RBO organisation consistently meets the needs of the key business stakeholders.
• Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes

4. Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.

5. Work with the Regional Back-Office (RBO) team leaders to help set and meet daily and quarterly goals/KPIs.

6. Works closely with Head of Regional Back-Office on other special planning and departmental projects.

What You Need to Succeed

Mandatory:

• Minimum 7 years of people management experience with a sizeable team
• Fluency in English
• Minimum Bachelor’s degree

Preferred:

• Project management experience
• 2-3 years SAP order processing experience
• Finance or SCM understanding will be a merit

Our Offer to You

• 1.5 months contractual bonus
• Global exposure
• Career development
• Medical and dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.