Senior Operations Manager, Data Center

GXO Logistics, Inc.; Selangor; On-site; MYR 260,000 - 380,000; Full time

Job summary

GXO Logistics, Inc. is seeking a Senior Data Center Operations Leader in Malaysia to drive national data center strategies, oversee multi-site operations, and ensure KPIs and service standards. You will manage day-to-day operations, including maintenance, IT infrastructure, and client liaison, while developing staff across sites.

The role requires a seasoned professional with strong leadership, budgeting, and strategic planning capabilities to optimize performance and costs across the country.

Qualifications

• 10+ years in Data Center Operations management.
• Experience leading large multi-site teams.
• Degree in Engineering, Logistics or related field.
• Strong analytical and cost-control skills.
• Knowledge of IT networks and server/maintenance basics.

Responsibilities

• Create country level strategies to ensure growth within Malaysia and support existing performance.
• Lead and manage data center operations to achieve KPI and service standards.
• Monitor and analyze P&L, establish business controls, and provide cost-reduction solutions.
• Define roles and responsibilities; coach and support staff on performance.
• Oversee maintenance and technical staff; troubleshoot servers, networking, and cabling.
• Collaborate with client and staff to ensure operational effectiveness and policies.

Skills

Data Center Ops

Leadership

Budgeting / P&L

Vendor negotiation

Project management

Strategic thinking

Education

Engineering degree

Logistics / Supply Chain degree

Industrial Engineering

Tools

MS Office

SAP

WMS interface

Data center tools

Job description

This position is responsible for leading a team in the management of multiple Data Center Operations in Malaysia to achieve the operations key performance index and the required service standards. This includes managing the data center management system, physical distribution operations, customer liaison and relations, organization development, country service strategy, and training of teams.

Responsibilities

Primary Responsibilities

• Create country level strategies to ensure growth within Malaysia is supported and existing operational performances are maintained.
• Lead and manage the data center operations to achieve the operations key performance index and the required service standards
• Monitor and analyze P&L of the operations, establish business controls, and provide solutions to reduce cost and increase revenue.
• Defines roles and responsibilities, plans for the department’s future needs and operations; coach & support employees on performance.
• Coordinate and oversee maintenance, support activities including managing personnel related to the technical part of the business which includes basic mechanical and technical repairs, installing, troubleshooting, maintaining servers, networking equipment and cabling.
• Works collaboratively with client and departmental staff to ensure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material to be deployed in the data centers.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Ensuring information/knowledge resources can be readily accessed and easily retrieved Manages quality system and continuous process improvement within the facility
• Additional responsibilities include process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Ensure safe work environment for all employees
• Administers and communicates company policies
• Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, and feedback to team members.
• Responsible for the training & development, and performance discussions with staff.
• Maintain good working relationships with customers
• Support RFPs/RFQs launched related to the account.

Qualification Summary:

Experience

This position requires at least 10 years of experience in Data Center Operations management providing overall direction, implementation, and continuous improvement in all phases. Experienced managing large teams in multiple sites from logistics to technical teams.

Education

Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills

Technical Skills

• Good working knowledge of the following operations areas – domestic distribution, reverse logistics, data center value added services, operational engineering and leveraging various IT tools to manage the tasks.
• This position requires highly developed computer skills, with a focus on MS Office suite products, SAP and WMS interface.
• Strong data analytic skills to convince / influence decisions.
• Proven data center management/ logistics / supply chain management knowledge
• Strategic thinking ability, proven implementation results
• Excellent negotiation experience with subcontractors, transporters, & vendors.
• A proven, experienced resource in solutions and implementations
• Knowledge of machines, equipment, maintenance and repair methods.

Behavioral Skills

• Strong conviction on Safety.
• Strong organization leadership
• Excellent Interpersonal skills
• Strong written and oral communications skills
• Ability to re-prioritize workload to support urgent requests from various operations.
• Able to work with various teams from ground staff to regional leadership