Operations Manager

Onnec; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

ONNEC Group is a leading technology partner focused on delivering end-to-end connectivity solutions. The Operations Manager will oversee project delivery, implement robust practices, and drive performance across multiple sites while maintaining strong client relationships.

The role requires proven leadership, excellent communication, and a track record in IT/technology project delivery, with responsibility for timelines, budgets, and quality outcomes.

Qualifications

• Experience in IT or technology environments with strong delivery focus.
• Proven ability to manage contracts, scope, deliverables and sub-contracts.

Responsibilities

• Manage strategic aspects of projects and mitigate risks.
• Oversee Project Managers and Site Managers working on projects.
• Ensure engagement reviews and quality assurance procedures are in place.

Skills

Project planning & delivery

PRINCE2

OGC project/programme processes

Sub-contract management

Multi-site management

Leadership & team development

Client presentations

Pre-sales activities

Job description

• Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
• Earnings: Competitive Package

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

Reporting to the Projects Director, the Operations Manager will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects.

With an established management team reporting to them, the Operations Manager will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects.

The Operations Manager will have proven experience of overseeing multiple project implementations as well as managing development and delivery. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills and possess excellent influencing and communication skills.

What you’ll be doing as our Operations Manager:

• Manages the strategic aspects of projects and mitigate any risk.
• Oversees Project Managers and Site Managers working on projects.
• Ensure engagement reviews and quality assurance procedures take place
• Ensuring that the company safety and quality record is upheld
• Develop, implement, and maintain sound business practices.
• Ensure that sufficient resources are available to deliver customer requirements within the required timescales.
• Ensure that all client requests are dealt with by the Project Delivery team in a professional and timely fashion.
• Ensure projects meet or exceed budgeted financial objectives, including revenue and margin.
• Develop and meet revenue and other financial goals for practice.
• Manages the negotiation of contract pricing when necessary.
• Provides leadership, guidance and assistance in all aspects of the sales cycle.
• Grows long-term relationships with clients
• Effectively communicates relevant practice information to superiors.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Appraisal and development of staff.
• Take responsibility for various special projects from time to time
• Evaluate and redesign project offerings.
• Understand the implications of different technical choices and is able to guide clients to the best solution for their situation.

What we’re looking for in our Operations Manager:

• Strong experience in project planning and delivery within an IT or technology environment
• Solid knowledge of project management methodologies, including PRINCE2 and OGC project/programme processes
• Strong understanding of project contracts, scope, deliverables and formal sub-contract management
• Demonstrated ability to manage multiple sites, design activities and production teams simultaneously
• Proven capability to lead, motivate and develop multi-skilled project teams
• Clear and confident communicator, with the ability to produce and deliver client presentations
• Ability to lead pre-sales activities and rapidly absorb new services and applications

Preferred but not essential

• Experience producing financial and operational reports for senior leadership
• Additional certifications such as PRINCE2, BICSI, ITIL Foundation, MSP