Operations Intern: Customer Experience & Rewards

Razer Inc.; Malaysia; On-site; MYR 13,000 - 23,000; Full time

Job summary

Razer Inc. is offering an Operations Intern role within our customer advocacy team. You will support Razer Gold and Razer Silver operations and help streamline customer-centric processes, investigations, escalation handling and post-campaign activities.

The internship focuses on gaining exposure to loyalty programs, SOP improvements, and cross-functional collaboration with Support, Product and Marketing teams to enhance customer experience.

Qualifications

• Enrolled in an undergraduate or graduate degree in relevant fields.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication in English.
• Proficient in Microsoft Office applications.
• Interest in customer experience, digital wallets, rewards programs.

Responsibilities

• Support CA operations for Razer Gold and Razer Silver by assisting with customer-centric processes, support ticket investigations, escalation tracking, rewards program operations, and post-campaign fulfilment activities.
• Maintain operational documentation and review SOPs for improvement opportunities; support cross-functional projects with Customer Support, Product, Marketing and other stakeholders; contribute to continuous improvement initiatives that enhance efficiency and customer experience.
• Assist in establishing and maintaining customer-centric platforms, processes and training materials supporting Razer Gold and Razer Silver operations.
• Support investigations and resolution of customer advocacy enquiries and support tickets under supervision.
• Monitor and track escalations across internal teams, business units and external partners to ensure timely follow-up and resolution.
• Support loyalty rewards program operations, including voucher fulfilment and campaign execution activities.
• Assist with post-campaign prize fulfilment activities, including winner verification, communications and reward distribution.
• Review operational processes and SOPs, identifying opportunities for standardization, documentation improvements, and efficiency gains.
• Collaborate with Customer Support, Product, Marketing and other stakeholders on customer experience initiatives and operational projects.
• Perform administrative and operational tasks as assigned to support business objectives.
• Participate in continuous improvement initiatives and contribute ideas to enhance operational efficiency.
• Perform other tasks that may be assigned from time to time.

Skills

Analytical skills

Communication skills

English proficiency

MS Office

Multitasking

Education

Business Administration

Operations Management

Customer Experience

Information Systems

Tools

Microsoft Office

Job description

Razer Inc. is offering an Operations Intern role within our customer advocacy team. You will support Razer Gold and Razer Silver operations and help streamline customer-centric processes, investigations, escalation handling and post-campaign activities.

The internship focuses on gaining exposure to loyalty programs, SOP improvements, and cross-functional collaboration with Support, Product and Marketing teams to enhance customer experience.