OPERATIONS EXECUTIVE – SEA FREIGHT

CLASQUIN; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

CLASQUIN SINGAPORE PTE LTD is seeking an Operations Executive – Sea Freight (Export) for its Malaysia (KL) office to manage export sea freight operations and ensure smooth, compliant service for customers.

The role emphasizes driving customer satisfaction, coordinating with shipping lines, and maintaining accurate documentation in CargoWise while supporting cost and revenue updates and reporting.

Qualifications

• Experience in Freight Forwarding operations.
• Proactive and customer service oriented.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive customer satisfaction, retention and engagement.
• Communicate with customers in executing export bookings.
• Procure and negotiate shipping line rates.
• Coordinate with shipping lines, co-loaders, agents, warehouse and transport".
• Ensure compliance with customs and port regulations.

Skills

Customer service

Communication

Team player

English proficiency

Education

Diploma in Logistics / Supply Chain

Tools

Cargowise

Job description

CLASQUIN SINGAPORE PTE LTD is recruiting an Operations Executive – Sea Freight(Export), for its office located in Malaysia(KL), to handle export sea freight operations.

About the Role

The Operations Executive will be responsible for managing export sea freight operations, ensuring customer satisfaction, and maintaining compliance with regulations.

Responsibilities

• Drive customer satisfaction, retention and engagement
• Communicate with our customers in executing export bookings.
• Shipping line Rates Procurement and negotiation
• Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
• Ensure full compliance with all applicable Customs and port regulations
• Handle customs permit declaration on Tradenet
• Maintaining and updating operational information and documents on CargoWise
• Create, update and refine customer reports
• Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
• Generating freight invoices
• Collaborate with finance in monitoring credit limits and assist in case of challenges
• Support and resolve claims
• Accomplish other ad hoc tasks given by the Manager per his/her competence
• Ensure compliance with the established QMS requirements.

Qualifications

• Minimum 1-2 years' relevant experience in Freight Forwarding operations
• Diploma in Logistics / Supply Chain or equivalent is a plus
• Experienced in Cargowise is a plus

Required Skills

• Reliable, positive working attitude, pro-active and customer service oriented.
• Is a good team player, willing to share/help
• Excellent communication and interpersonal skills
• Good command of written and spoken English

Preferred Skills

• Experience in Freight Forwarding operations
• Knowledge of Cargowise

Pay range and compensation package

Details regarding pay range or salary or compensation are not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.