OPERATIONS EXECUTIVE – AIR FREIGHT

CLASQUIN; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

CLASQUIN SINGAPORE PTE LTD is recruiting an Operations Executive – Air Freight (Export) for its Malaysia (KL) office to handle export air freight operations and ensure customer satisfaction.

The role covers end-to-end operational duties, coordination with airlines and partners, and compliance with regulatory requirements, with emphasis on accuracy in documentation and reporting.

Qualifications

• Minimum 1-2 years' relevant experience in Freight Forwarding operations.
• Diploma in Logistics / Supply Chain or equivalent is a plus.
• Experience with CargoWise is a plus (training provided).

Responsibilities

• Drive customer satisfaction, retention and engagement.
• Communicate with customers in executing import & export bookings.
• Procure and negotiate airline rates.
• Coordinate with airlines, co-loaders, agents, warehouses and transport companies daily.
• Ensure compliance with Customs and airport regulations.

Skills

Reliability

Teamwork

Communication

English proficiency

Education

Diploma in Logistics / Supply Chain

Tools

CargoWise

Job description

CLASQUIN SINGAPORE PTE LTD is recruiting an Operations Executive – Air Freight(Export), for its office located in Malaysia (KL), to handle export air freight operations.

About the Role

The Operations Executive will be responsible for managing export air freight operations, ensuring customer satisfaction, and maintaining compliance with regulations.

Responsibilities

• Drive customer satisfaction, retention and engagement
• Communicate with our customers in executing import & export bookings.
• Airlines Rates Procurement and negotiation
• Coordinate with airlines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.
• Ensure full compliance with all applicable Customs and airport regulations
• Handle customs permit declaration on Tradenet
• Maintaining and updating operational information and documents on CargoWise
• Create, update and refine customer reports
• Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal
• Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables
• Generating freight invoices and track payments enhance AR collection on time.
• Collaborate with finance in monitoring credit limits and assist in case of challenges
• Support and resolve claims
• Participate in customer meetings
• Build up close relationship with overseas counterparts in order to push for both ends development
• Accomplish other ad hoc tasks given by the Manager per his/her competence
• Ensure compliance with the established QMS requirements.

Qualifications

• Minimum 1-2 years' relevant experience in Freight Forwarding operations
• Diploma in Logistics / Supply Chain or equivalent is a plus
• Experienced in Cargowise is a plus (Training will be provided)

Required Skills

• Reliable, positive working attitude, pro-active and customer service oriented.
• Is a good team player, willing to share/help
• Excellent communication and interpersonal skills
• Good command of written and spoken English

Preferred Skills

• Experience in Freight Forwarding operations
• Familiarity with CargoWise

Pay range and compensation package

Details regarding pay range or salary or compensation will be discussed during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.