Operations Executive
Ruyi Holdings Sdn Bhd
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Benefits offered by this job
Job summary
Ruyi Holdings Sdn Bhd seeks an Operations Executive to support daily clinic operations, client flow, and administrative readiness. The role demands strong organizational skills, attention to detail, and proactive service standards.
Responsibilities include managing registrations, records, billing, and vendor coordination, alongside maintaining clinic presentation and compliance. The position requires teamwork and weekend shift flexibility.
Qualifications
- Education: Diploma or higher in Business Administration, Healthcare Management, Hospitality, or related field.
- Experience: 1–2 years in clinic operations or healthcare administration preferred.
- Strong organizational, scheduling, and data keeping skills.
Responsibilities
- Clinic Administration & Documentation: manage registration, check-ins and medical records.
- Operations & Inventory Management: monitor inventory and maintain cleanliness and presentation.
- Scheduling & Clients Coordination: optimize appointments and client flow.
- Clients Care & Frontline Support: handle inquiries and provide frontline service.
- Compliance & Process Improvement: ensure SOPs, safety guidelines, and audits support.
Skills
Education
Tools
Job description
V Wellness is an Integrated Healthcare Centre at the forefront of a global wellness revolution, combining the best of Integrative, Regenerative, and Microbiological Medicine, inspired by Swiss and German medical excellence. Backed by over 30 years of medical expertise, our unique four-step system – Assessment, Detox, Boosting, and Rejuvenation – addresses the root causes of disease for lasting health restoration.
A proud subsidiary of Ruyi Group of Companies, we are part of a pioneering organization with over 25 years of success in Therapeutic Cellular Therapies, beauty, and nutritional therapy. Headquartered in Kuala Lumpur, Ruyi Group is known for its premium anti‑aging cellular extracts, nutritional supplements, and wellness innovations.
Our world‑class care has attracted patients from around the globe, and our dedication to excellence has earned us more than 20 prestigious accolades, including:
Global Health & Wellness Award 2024
The Brand Laureate Entrepreneur Awards 2023
Best Wellness and Holistic Provider of the Year – Asia Pacific 2018
Malaysia Health & Wellness Brand Awards 2017
Asia Pacific Brands Award 2013
At V Wellness, we are committed to transforming lives through personalized, integrative healthcare. Join us in redefining the future of wellness.
Competitive Compensation & Rewards: Attractive remuneration package including monthly commission, and a performance‑based yearly bonus, recognizing your effort & dedication.
Exclusive Rewards & Recognition: Be celebrated for your contributions with long service awards, excellence awards, and exciting overseas holiday packages.
Comprehensive Training: Enhance your skills with specialized training in product knowledge, sales, and communication techniques.
Stability & Growth: Join a well‑established organization with over 25 years of experience, offering stability, fast‑track career progression, and personal development opportunities.
Exclusive Staff Discounts: Enjoy attractive discounts on our premium products and services.
Engaging Yearly Activities: Participate in team‑building events, annual gatherings, and other activities that foster camaraderie and a strong team spirit.
Make a Difference: Contribute to improving the health and well‑being of the local community while building a meaningful career.
The Operations Executive plays a critical role in supporting the clinical staff by ensuring seamless daily clinic operations, clients flow, and administrative readiness. This role requires strong organizational skills, high attention to detail, and a proactive approach to maintaining exceptional service standards, facility presentation, and operational efficiency.
1. Clinic Administration & Documentation
Manage clients registration, check‑ins, and accurate maintenance of digital and physical medical records
Prepare, process, and archive consent forms, consultation notes, and clinical documentation
Ensure full confidentiality and secure handling of all clients data and records
Handle medical billing, issue receipts, and manage front‑desk cash/card transactions accurately
2. Operations & Inventory Management
Monitor and manage daily clinic inventory, including supplements, medical consumables, and operational supplies
Ensure high standards of cleanliness, hygiene, and professional presentation throughout the clinic at all times
3. Scheduling & Clients Coordination
Monitor schedule conflicts and optimize appointment slots for maximum operational efficiency
Facilitate smooth clients flow within the clinic to maintain short wait times and an excellent service experience
4. Clients Care & Frontline Support
Serve as the primary point of contact for clients inquiries via walk‑ins, phone calls, and digital channels
Deliver warm, professional frontline service, addressing clients concerns and providing basic consultation prep
Assist clinical staff with non‑medical clients preparation prior to consultations
5. Compliance & Process Improvement
Ensure all daily operations adhere to company SOPs, clinic regulations, and safety guidelines
Help develop and enforce operational SOPs across bookings, reporting, and service flow.
Support audits, compliance reviews, and operations manager‑led projects.
Request quotes, place orders, and liaise with suppliers for timely delivery.
Evaluate vendor pricing for best value and assist in purchase order preparation.
7.Event & Campaign Support
Handle backend logistics for wellness events and client activities.
Ensure readiness of promotional kits, signage, and client materials.
Provide support during campaigns to marketing and operations teams.
Education
Diploma and above in Business Administration, Healthcare Management, Hospitality, or a related field
Experience
Minimum 1–2 years of experience in clinic operations, healthcare administration, or service‑oriented retail support
Prior experience in a healthcare, wellness, specialist clinic, or medical retail environment is highly advantageous
Proven track record in clients coordination, inventory tracking, or front‑desk management
Technical Skills
Proficient in Microsoft Office & Google Workspace (especially Excel and Word)
Hands‑on experience with Clinic Management Systems (CMS), POS systems, or CRM platforms
Strong record‑keeping, scheduling, and administrative skills
Language
Proficient in both English and Mandarin (spoken and written) to interact effectively with a diverse clients base
Personal Attributes
Warm, empathetic, and service‑mindful approach to clients care
Detail‑oriented, highly organized, and capable of multi‑tasking effectively
Proactive, responsible, and capable of working independently as well as within a multidisciplinary team
Resilient and capable of maintaining composure in a fast‑paced environment
Willing and able to work on shift schedules, including weekends and public holidays if required
Discover a career where your growth, contributions, and well‑being are truly valued!
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How would you rate your Mandarin language skills?
- How much notice are you required to give your current employer?
Ruyi Holdings Sdn Bhd is a leader in therapeutic cellular therapies for anti‑ageing, beauty and optimum health. We enhance lives with science‑based health solutions to help our customers care for themselves and their families. A medical advisory board consisting of international and local medical doctors as well as scientists and cell biologists forms a strong core of support for ZÉLL-V. With excellent quality, services and countless credentials, we have gained much recognition and support from international medical and wellness institutes, associations in regenerative medicine and anti‑ageing societies and clinics worldwide.
Throughout the years, ZÉLL-V has expanded to other parts of the world, with a prominent presence in various countries, namely Germany, Switzerland, the United States, Singapore, Brunei, Vietnam, Indonesia, Greater China as well as Lebanon, bringing health, vitality and beauty to countless people in the world.
ZÉLL-V International Headquarters located in Singapore serves as the point of import and export for all our products in order to ensure the highest safety and quality control standards. ZÉLL-V Wellness Hub – the Rejuvenation Centre of Asia – is established in 2016 in Kuala Lumpur (nearby Mid Valley Megamall) to provide holistic health care through screening, education and treatments.
Mission
In association with medical and wellness research teams, we strive to develop high‑quality biotechnology products to fulfill the needs of the body, mind and soul; towards creating a better quality of life for all.
Value
To be strictly disciplined and professionally trained; With a caring heart, disseminate the latest knowledge and healthcare wellness information through proper education; Listen, answer and care about others with our hearts; Together, promote the norms of care and thus spread the warmth.
Vision
To create the miracle of "Always 25!" - To possess of the health, vitality and beauty of a 25‑year‑old and enjoy the true quality of life.
Ruyi Holdings Sdn Bhd is a leader in therapeutic cellular therapies for anti‑ageing, beauty and optimum health. We enhance lives with science‑based health solutions to help our customers care for themselves and their families. A medical advisory board consisting of international and local medical doctors as well as scientists and cell biologists forms a strong core of support for ZÉLL-V. With excellent quality, services and countless credentials, we have gained much recognition and support from international medical and wellness institutes, associations in regenerative medicine and anti‑age‑ing societies and clinics worldwide.
Throughout the years, ZÉLL-V has expanded to other parts of the world, with a prominent presence in various countries, namely Germany, Switzerland, the United States, Singapore, Brunei, Vietnam, Indonesia, Greater China as well as Lebanon, bringing health, vitality and beauty to countless people in the world.
ZÉLL-V International Headquarters located in Singapore serves as the point of import and export for all our products in order to ensure the highest safety and quality control standards. ZÉLL-V Wellness Hub – the Rejuvenation Centre of Asia – is established in 2016 in Kuala Lumpur (nearby Mid Valley Megamall) to provide holistic health care through screening, education and treatments.
Mission
In association with medical and wellness research teams, we strive to develop high‑quality biotechnology products to fulfill the needs of the body, mind and soul; towards creating a better quality of life for all.
Value
To be strictly disciplined and professionally trained; With a caring heart, disseminate the latest knowledge and healthcare wellness information through proper education; Listen, answer and care about others with our hearts; Together, promote the norms of care and thus spread the warmth.
Vision
To create the miracle of "Always 25!" - To possess of the health, vitality and beauty of a 25‑year‑old and enjoy the true quality of life.
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What can I earn as an Operations Executive
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