Operations Director

Xircle Talent; Kulai; On-site; MYR 250,000 - 380,000; Full time

Job summary

Xircle Talent in Malaysia is seeking an Operations Director to lead the data center operations team, reporting to the Managing Director. The role oversees day-to-day maintenance, uptime, and security of the facility, ensuring reliable, efficient, and compliant operations.

You will drive strategy, mentor staff, manage budgets, and implement incident/change management, disaster recovery, and capacity planning.

Qualifications

• Bachelor's degree or equivalent in engineering or facilities management.
• 15+ years in data center operations and critical infrastructure.
• Excellent problem-solving and root cause analysis skills.
• Strong leadership and customer-facing experience.
• CDCP/CDCMP or similar certifications are desirable.

Responsibilities

• Oversee day-to-day data center operations and ensure SLA adherence.
• Optimize critical infrastructure performance (mechanical, electrical systems).
• Develop and implement short-, mid-, and long-term operations strategies.
• Provide leadership, mentorship, and drive operational excellence.
• Ensure data center uptime, security, and regulatory compliance.
• Implement incident and change management, disaster recovery, and business continuity.
• Review changes, ensure testing and documentation.
• Manage budgets and identify cost optimization opportunities.
• Maintain documentation of processes and configurations.
• Report performance, uptime, incidents, and capacity to stakeholders.
• Stay updated on industry trends and drive automation and innovation.

Skills

Leadership

Problem-solving

Customer experience

Root cause analysis

Education

Bachelor’s degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent

CDCP/CDCMP certification or similar

Job description

About Our Client

Our client is a leading developer, investor, and operator of hyperscale data centers in Asia.

Job Summary

The Operations Director will report to the Managing Director, leading the Operations Team. This role is accountable for overseeing the day-to-day management and maintenance of our client's data center in Malaysia, ensuring efficient, reliable, and secure operations.

Key Responsibilities

• Manage day-to-day data center operations, ensuring smooth functioning, efficiency, and adherence to service level agreements (SLAs).
• Optimize performance of critical infrastructure (e.g., chiller plant, power distribution units).
• Develop and implement data center strategies aligned with organizational short-term, mid-term, and long-term goals.
• Provide leadership, guidance, and mentorship to the team, fostering high productivity and operational excellence.
• Ensure data center uptime and availability.
• Develop and implement robust incident and change management processes, disaster recovery, and business continuity plans.
• Respond to and resolve critical incidents promptly, minimizing impact and ensuring high service availability.
• Review and approve change requests, ensuring proper testing, documentation, and communication.
• Manage budgeting and cost, identifying optimization opportunities without compromising service quality.
• Ensure data center compliance with relevant regulations and standards (data security, privacy, environmental sustainability).
• Maintain relationships with clients, vendors, and service providers.
• Ensure accurate documentation of data center processes, procedures, and configurations.
• Report operational performance, uptime, incident management, and capacity utilization to stakeholders.
• Stay updated on emerging technologies, industry trends, and best practices.
• Drive process improvements, automation, and innovation to enhance operational effectiveness and scalability.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering, Building Services, Facilities Management, or equivalent.
• Extensive knowledge of mechanical, electrical, and fire protection systems.
• Minimum of 15 years of experience in data center operations and critical infrastructure systems, with a focus on mission-critical environments.
• Excellent problem-solving and root cause analysis skills.
• Exceptional customer experience and leadership skills.
• Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar certifications are highly desirable.