Customer Service Representative

Toll Group; Malaysia; Hybrid; MYR 26,000 - 42,000; Full time

Job summary

Toll Group in Bayan Lepas, Malaysia is seeking a Customer Service Representative to join our logistics team. You will enter data per the Export SOP, create Quick Bookings in Cargo Wise, register Consol and issue shipper instructions, and respond to queries with accuracy while maintaining data confidentiality.

You should have a Diploma in a related field, excellent English, attention to detail, and the ability to work independently or in a team under pressure.

Qualifications

• Minimum Diploma in a related field or equivalent.
• Export experience in freight forwarding.
• Proficient in MS Office and accurate data entry.
• Excellent spoken and written English.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system.
• Register Consol and issue Shipper's Instructions.
• Respond to queries and access relevant files.
• Check completed work for accuracy.
• Communicate with stakeholders via email.
• Maintain confidentiality of sensitive information.
• Explore process improvements via Continuous Improvement initiative.

Skills

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Customer focus

Teamwork

Education

Diploma in related field

Tools

Cargo Wise

Job description

## Customer Service RepresentativeApply: Bayan Lepas: Full time: Posted Today: R000078685**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com**PRIMARY DUTIES & RESPONSIBILITIES*** Enter data according to the Export Standard Operating Procedure* Create Quick Booking according to the Booking confirmation in Cargo Wise system* Responsible to register Consol and proceed with issuance of Shippers instruction* Respond to queries for information and access relevant files* Check completed work for accuracy* Proactively communicate with stakeholders via email* Keeping sensitive customer or company information confidential* Explore process improvement through Continuous Improvement initiative**SKILLS ESSENTIAL TO THE JOB****Technical*** Export Experience in Freight Forwarding* Proven data entry working experience* Familiarity with MS Office* Typing speed and accuracy* Proficiency in both spoken and written English* Attention to details and accuracy**ESSENTIAL PERSONAL ATTRIBUTES*** Desire to learn and grow* Flexibility of thought and action* Sound integrity and disciplined* Ability to work with others in a collaborative team environment as well as independently* Ability to take responsibility and ownership of tasks and projects* Willingness to share ideas and knowledge* Customer orientated, good people skills and able to work with people at all levels.* Good motivation, team building and influence skills* Able to work independently and under pressure with minimum supervision**QUALIFICATIONS REQUIRED*** Minimum with Diploma in any related field or equivalent**What moves you?**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.