Operations Coordinator

Tiong Nam Logistics; Shah Alam; On-site; MYR 80,000 - 160,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Performance Bonus

Job summary

Tiong Nam Logistics in Malaysia is seeking an experienced Logistics Operations Manager to develop and implement strategies to optimize logistics, warehouse, and transportation processes for efficiency and cost-effectiveness.

You will oversee daily warehouse operations, manage transportation, mentor staff, analyze KPIs, and ensure compliance with safety standards while collaborating with sales, procurement, and finance to align with business goals.

Qualifications

• Develop and implement operational strategies to optimize logistics, warehouse, and transportation.
• Oversee daily warehouse operations with accuracy in inventory and orders.
• Coordinate transportation logistics and carrier relationships for timely delivery.
• Provide excellent customer service, addressing inquiries and issues promptly.
• Lead and mentor a team of operational staff for productivity and development.
• Analyze operational data and KPIs to identify improvements and actions.
• Ensure compliance with industry regulations, safety standards and policies.
• Collaborate with sales, procurement and finance to align operations with goals.
• Manage operating budgets and identify opportunities for cost savings.
• Proficient use of logistics management software and related tech.

Responsibilities

• Oversee daily logistics operations including warehousing, transportation, and inventory control.
• Develop and implement strategies to reduce lead times and improve service delivery.
• Coordinate with internal departments and external partners for seamless execution.
• Monitor KPIs, analyze data, and implement corrective actions.
• Lead logistics staff with training and performance feedback.
• Ensure compliance with regulations, safety standards, and company policies.
• Handle customer inquiries and resolve issues promptly and professionally.
• Contribute to continuous improvement through best practices and innovation.

Skills

Operational Strategy

Warehouse Operations

Transportation Logistics

Customer Service

Team Leadership

Data Analysis

Regulatory Compliance

Cross-functional Collaboration

Budget Management

Logistics Software

Tools

Logistics management software

Job description

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Develop and implement operational strategies to optimize logistics, warehouse, and transportation processes for efficiency and cost-effectiveness.

Oversee daily warehouse operations, including inventory management, order fulfillment, and stock control, ensuring accuracy and timeliness.

Manage transportation logistics, coordinating with carriers, optimizing routes, and ensuring timely delivery of goods while adhering to safety regulations.

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients and stakeholders.

Lead and mentor a team of operational staff, fostering a collaborative environment and promoting professional development.

Analyze operational data to identify areas for improvement, implement corrective actions, and report on key performance indicators (KPIs) to senior management.

Ensure compliance with all relevant industry regulations, safety standards, and company policies within the logistics and warehousing functions.

Collaborate with cross-functional teams, including sales, procurement, and finance, to ensure seamless integration of operations with overall business objectives.

Manage operational budgets, track expenses, and identify opportunities for cost savings without compromising service quality.

Proficiency in utilizing logistics management software and other relevant technologies to enhance operational efficiency and data analysis.

Requirement

• Develop and implement operational strategies to optimize logistics, warehouse, and transportation processes for efficiency and cost-effectiveness.

• Oversee daily warehouse operations, including inventory management, order fulfillment, and stock control, ensuring accuracy and timeliness.

• Manage transportation logistics, coordinating with carriers, optimizing routes, and ensuring timely delivery of goods while adhering to safety regulations.

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients and stakeholders.

• Lead and mentor a team of operational staff, fostering a collaborative environment and promoting professional development.

• Analyze operational data to identify areas for improvement, implement corrective actions, and report on key performance indicators (KPIs) to senior management.

• Ensure compliance with all relevant industry regulations, safety standards, and company policies within the logistics and warehousing functions.

• Collaborate with cross-functional teams, including sales, procurement, and finance, to ensure seamless integration of operations with overall business objectives.

• Manage operational budgets, track expenses, and identify opportunities for cost savings without compromising service quality.

• Proficiency in utilizing logistics management software and other relevant technologies to enhance operational efficiency and data analysis.

Responsibility

• Oversee and manage daily logistics operations, including warehousing, transportation, and inventory control, to ensure efficiency and cost-effectiveness.

• Develop and implement operational strategies to optimize supply chain processes, reduce lead times, and improve overall service delivery.

• Coordinate with internal departments (e.g., sales, customer service) and external partners (e.g., carriers, suppliers) to ensure seamless execution of logistics functions.

• Monitor key performance indicators (KPIs) for logistics operations, analyze data, and generate reports to identify areas for improvement and implement corrective actions.

• Manage and lead a team of logistics staff, providing guidance, training, and performance feedback to foster a productive and motivated work environment.

• Ensure compliance with all relevant regulations, safety standards, and company policies within the logistics and transportation functions.

• Handle customer inquiries and resolve operational issues promptly and professionally, maintaining high standards of customer service.

• Contribute to the continuous improvement of logistics processes and systems through innovation and the adoption of best practices.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Performance Bonus