Operations Assistant: Billing & Credit Control

KPJ Bandar Maharani Specialist Hospital; Muar; On-site; MYR 45,000 - 78,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Finance/Accounts Receivable professional to manage payments from self-paying patients, process refunds, and reconcile cash, card, and cheque receipts. You will print receipts, sign envelopes with witnesses, and ensure secure handling of funds.

Role requires strong communication with patients, adherence to SOPs, and active participation in month-end and year-end closings. The position supports continuous improvements in credit management and data accuracy within

Responsibilities

• Receive payments from self-paying patients: cash, credit card, cheque
• Refund money to patients as needed
• Reconcile total collections with till close listings on shift basis
• Print receipt listings when till is closed
• Sign envelopes with witness before placing into the safe
• Maintain good communication with patients
• Implement and enforce credit control policies and SOPs
• Set up and monitor credit limits; conduct timely reviews and updates
• Monitor ageing reports; escalate high-risk or long-outstanding accounts
• Negotiate payment plans with customers as needed
• Verify billing accuracy before issuing invoices to minimize disputes
• Investigate and resolve billing discrepancies and queries promptly
• Maintain proper filing for all credit-related transactions
• Track and report bad debts, provisions, and write-offs
• Collaborate with front office, case management, and billing teams for seamless processes
• Support system updates and data entry in finance
• Assist in month-end and year-end closing activities related to accounts receivable
• Provide admin support for financial reporting and management review
• Participate in process improvements to reduce credit risk
• Ensure confidentiality and security of financial and patient information
• Adhere to standard people practices (SPP)
• Comply with patient safety goals per World Alliance for Patient Safety (2008)
• Address patient and family rights policies
• Follow occupational safety and health regulations 1994
• Ensure safety at work and cooperate with employer
• Wear protective equipment as provided
• Comply with safety instructions and health measures
• Participate in new services introduced by the department
• Ensure ISO 9001:2000, ISO 14001, OHSAH 18001 adherence and records when implemented

Skills

Communication

Job description

KPJ Healthcare Berhad is seeking a Finance/Accounts Receivable professional to manage payments from self-paying patients, process refunds, and reconcile cash, card, and cheque receipts. You will print receipts, sign envelopes with witnesses, and ensure secure handling of funds.

Role requires strong communication with patients, adherence to SOPs, and active participation in month-end and year-end closings. The position supports continuous improvements in credit management and data accuracy within