Operations and Supply Chain Executive (Order Fulfillment)

Masters Career Consultancy Pte Ltd; Puchong; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Flexi benefits

Hospital & surgical insurance

Job summary

Masters Career Consultancy Pte Ltd is seeking an Operations and Supply Chain Executive (Order Fulfillment) to provide customer care, manage global B2B orders, and ensure accurate processing from receipt to shipment. You will coordinate with customers, sales, business developers, operations, quality teams and suppliers to update portals, meet deadlines, and prepare reports.

Diploma or degree in Business Studies/Administration/Management/Supply Chain is required; strong English, MS Office skills,

Qualifications

• Diploma or degree in Business Studies/Administration/Management or related field.
• Proficiency in English.
• Experience in communicating with B2B clients or regional stakeholders.
• Experience in managing shared mailboxes in Outlook.
• Good knowledge of Microsoft Office (Excel, Word).
• Good verbal and written communication, analytical and problem-solving skills.
• Customer oriented mindset, Meticulous and organized, ability to work independently and pro-actively.

Responsibilities

• Provide excellent customer service by efficiently processing orders.
• Work with the operations team and suppliers to address customer needs and inquiries.
• Oversee the entire order process from receipt to shipment, keeping customers updated.
• Ensure production and delivery deadlines are met.
• Update customer and forwarder portals with order details and changes.
• Prepare reports and keep documentation organized.
• Quickly escalate critical issues to management.

Skills

Customer service

English proficiency

Order processing

B2B communication

Excel

Outlook

Analytical skills

Organized

Independent work

Education

Diploma/Degree in Business Studies/Administration/Management/Supply Chain

Tools

Microsoft Office

Job description

Operations and Supply Chain Executive (Order Fulfillment)

Job Openings Operations and Supply Chain Executive (Order Fulfillment)

About the job Operations and Supply Chain Executive (Order Fulfillment)

Candidates With No Prior Experience Are Welcome To Apply

This role is required to provide customer care, manage global B2B transactions in terms of order processing and proper order management in ensuring all order details are accurate, updated and communicated to customers timely. In addition to build positive relationships with key stakeholders namely customers, sales, business developers, operations, quality teams and suppliers/factories.

Job scopes:

• Provide excellent customer service by efficiently processing orders.
• Work with the operations team and suppliers to address customer needs and inquiries.
• Oversee the entire order process from receipt to shipment, keeping customers updated.
• Ensure production and delivery deadlines are met.
• Update customer and forwarder portals with order details and changes.
• Prepare reports and keep documentation organized.
• Quickly escape critical issues to management.

Requirements:

• Diploma/Degree holder in Business Studies/ Administration/ Management / Supply Chain or related field
• Proficiency in English
• Experience in communicating with B2B clients or regional stakeholders
• Experience in managing shared mailboxes in Outlook is preferred.
• Good knowledge of Michael Office tools (Excel, Word)
• Good verbal and written communication, analytical and problem-solving skills
• Customer oriented mindset, Meticulous and organized, possess the ability to work independently and pro-actively
• Flexi benefits - RM1.3k prorated from join date for 1st year, hospital, and surgical insurance