HR & Operations Coordinator: Onboarding, Support & Admin

Mysoftinn; Malacca City; On-site; MYR 27,900 - 35,712; Full time

Benefits offered by this job

Performance incentives

Free flow of snacks

Monthly potluck parties

Online training course for Excel Power Query & Pivot Table

Coursera PLUS Subscription

Job summary

Mysoftinn in Malacca, Malaysia is seeking an HR professional to manage administrative tasks and provide support in customer service. The ideal candidate will have 2 to 4 years of experience in HR or related fields, strong communication skills, and the ability to handle multiple priorities efficiently. Responsibilities include drafting job listings, managing onboarding, and assisting with customer inquiries in a dynamic office environment. Employee benefits include performance incentives, free snacks, and online training courses.

Qualifications

• 2 to 4 years of working experience in HR admin, operations, customer service, or hospitality/travel.
• Demonstrated ability to stay composed and effective under time pressure.
• Comfortable handling external partner or customer communication professionally.
• Prior exposure to HR administrative processes (leave, company policy enforcement, recruitment coordination).
• Organised and reliable - follows through on commitments without needing constant reminders.
• People-oriented - genuinely enjoy helping and communicating.
• Adaptable - adjust when priorities shift without needing time to recover.
• Accountable - fix problems when something goes wrong.
• Comfortable speaking on the phone with customers and business partners/suppliers.
• Proficient in computer skills, including Google Workspace or Microsoft Office tools.

Responsibilities

• Manage HR administrative tasks and provide coordination support.
• Draft and post job listings on relevant platforms.
• Screen applications and coordinate interview scheduling via the company CRM.
• Manage onboarding documentation & onboarding of new hires.
• Handle customer enquiries and support related to bookings.
• Engage with Softinn booking hotel merchants on booking modification.
• Handle office admin tasks and contribute to department reporting.
• Be the first contact in the office.

Job description

Mysoftinn in Malacca, Malaysia is seeking an HR professional to manage administrative tasks and provide support in customer service. The ideal candidate will have 2 to 4 years of experience in HR or related fields, strong communication skills, and the ability to handle multiple priorities efficiently. Responsibilities include drafting job listings, managing onboarding, and assisting with customer inquiries in a dynamic office environment. Employee benefits include performance incentives, free snacks, and online training courses.