Operations & Admin Coordinator - Customer Service

Jian Handling Equipment; Shah Alam; On-site; MYR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary package

Annual bonus & yearly increment (based

on-the-job training provided

Parking available

Job summary

Jora Malaysia is seeking a friendly and organized Admin/Customer Service Associate in Shah Alam, Malaysia. The role requires at least 1 year of experience in customer service or administration; fresh graduates are encouraged to apply.

You will handle delivery orders, invoices, quotations, and related documents, and respond to customer inquiries via phone, WhatsApp and email. The ideal candidate is proficient in Microsoft Office and SQL Accounting, able to multitask, work independently, and

Qualifications

• Minimum SPM qualification or above.
• At least 1 year of working experience in customer service or administration (fresh graduates are encouraged to apply).
• Good communication and interpersonal skills.

Responsibilities

• Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
• Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
• Coordinate and schedule technician appointments, deliveries, towing services and other service arrangements.
• Provide administrative and operational support to ensure efficient daily business operations.
• Perform any other duties assigned by the Superior from time to time.

Skills

Customer service

Administration

Communication

Interpersonal skills

Multitasking

Time management

English

Bahasa Malaysia

Mandarin

Microsoft Office

Excel

Outlook

SQL Accounting System

Education

SPM or above

Tools

Microsoft Office

SQL Accounting System

Job description

Jora Malaysia is seeking a friendly and organized Admin/Customer Service Associate in Shah Alam, Malaysia. The role requires at least 1 year of experience in customer service or administration; fresh graduates are encouraged to apply.

You will handle delivery orders, invoices, quotations, and related documents, and respond to customer inquiries via phone, WhatsApp and email. The ideal candidate is proficient in Microsoft Office and SQL Accounting, able to multitask, work independently, and