Operational Readiness Analyst (Funds Change) - Assistant Vice President

Citi; Kuala Lumpur; On-site; MYR 240,000 - 300,000; Full time

Benefits offered by this job

Health and well-being programs

Parental leave

Learning and development resources

Work-life balance programs

Job summary

Citi in Kuala Lumpur, Malaysia seeks an Assistant Vice President, Operational Readiness Analyst (Funds Change) for a C12 Hybrid role. The position focuses on coordinating operational readiness for complex change initiatives across Operations, Product and Technology.

Hybrid work arrangements are available in this full-time role. The role requires experience in fund services or related areas, strong change-management and Agile delivery skills, and familiarity with AI-powered productivity tools to

Qualifications

• Experience in Fund Services, Investor Services, Transfer Agency, Custody or Securities Services.
• Knowledge of operational readiness, change management, testing or business implementation.
• Experience working within Agile Release Trains (ARTs) and Agile delivery frameworks.
• Experience using or adopting AI-enabled productivity tools to improve delivery outcomes.
• Familiarity with process improvement, automation or operational transformation initiatives.
• Bachelor’s/University degree or equivalent experience.
• 5–8 years of relevant experience.

Responsibilities

• Support the delivery of complex business and technology change initiatives from an Operations perspective.
• Coordinate and execute operational readiness activities, ensuring people, processes, controls, documentation and training requirements are completed prior to implementation.
• Maintain operational readiness artefacts, implementation plans, go-live checklists and governance documentation.
• Collaborate with Product Owners, Technology and Operations stakeholders to ensure business priorities are understood and delivered.
• Identify dependencies, impediments and risks that may impact successful execution and elevate appropriately.

Skills

Operational readiness

Agile practices

AI-enabled tools

Change management

Education

Bachelor’s degree or equivalent

Tools

AI productivity tools

Job description

Assistant Vice President, Operational Readiness Analyst (Funds Change) – C12 Hybrid (Internal Job Title: Operations Project Management)

Location: Kuala Lumpur, Malaysia. Full-time. Hybrid work arrangement.

Responsibilities

• Support the delivery of complex business and technology change initiatives from an Operations perspective.
• Partner with Operations, Product and Technology teams to gather, document and refine business requirements and operational impacts.
• Coordinate and execute operational readiness activities, ensuring people, processes, controls, documentation and training requirements are completed prior to implementation.
• Maintain operational readiness artefacts, implementation plans, go‑live checklists and governance documentation.
• Facilitate operational sign‑off and readiness approval processes for production deployments.
• Provide post‑implementation support, hypercare coordination and lessons learned activities to enhance future delivery.
• Participate actively in Agile 2.0 ceremonies including PI Planning, backlog refinement, sprint planning and retrospectives.
• Perform detailed analysis to support the development of user stories, acceptance criteria and operational requirements.
• Collaborate with Product Owners, Technology and Operations stakeholders to ensure business priorities are understood and delivered.
• Identify dependencies, impediments and risks that may impact successful execution and elevate appropriately.
• Support test planning, business scenario development and operational acceptance activities.
• Coordinate with Testing, Product and Technology teams to validate solutions align with business and operational requirements.
• Participate in functional, end‑to‑end and user acceptance testing activities as required.
• Assist with deployment planning and implementation readiness activities to support successful releases.
• Identify opportunities to simplify, standardize and improve operational processes.
• Support initiatives focused on productivity, automation and reduction of manual or bespoke activities.
• Contribute to operational transformation programs through data‑driven analysis and continuous improvement practices.
• Champion adoption of new ways of working that improve delivery effectiveness and operational outcomes.
• Demonstrate a strong interest in emerging technologies and AI‑enabled solutions and explore opportunities to leverage AI tools to improve analysis, documentation, testing, operational readiness and change delivery activities.
• Build effective working relationships across global Operations, Product, Technology, Data, Testing and Change teams.
• Communicate project status, risks, dependencies and readiness outcomes clearly to stakeholders at varying levels of seniority.
• Partner with teams across multiple regions and time zones to ensure aligned execution and successful delivery.
• Ensure all activities are executed in accordance with Citi policies, standards and governance requirements.
• Proactively identify, assess and manage risks, issues and control considerations associated with change initiatives.
• Demonstrate sound judgement and accountability in safeguarding Citi, its clients and assets while maintaining a strong culture of compliance and transparency.

Qualifications

• Experience within Fund Services, Investor Services, Transfer Agency, Custody or Securities Services.
• Knowledge of operational readiness, change management, testing or business implementation disciplines.
• Experience working within Agile Release Trains (ARTs) and Agile delivery frameworks.
• Experience using or adopting AI‑enabled productivity tools to improve delivery outcomes.
• Familiarity with process improvement, automation or operational transformation initiatives.
• Bachelor’s/University degree or equivalent experience.
• 5–8 years of relevant experience.

Benefits

• Citi offers programs and services for physical and mental well‑being, including telehealth options, health advocates and confidential counselling (coverage varies by country).
• Paid parental leave policy available to employees worldwide.
• Access to a variety of learning and development resources to broaden and deepen skills and knowledge.
• Programs to help employees balance work and life.

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