Operational Readiness Analyst (Funds Change) - Assistant Vice President
Citigroup Inc.
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Benefits offered by this job
Job summary
Citigroup Inc. in Kuala Lumpur invites applications for the Assistant Vice President, Operational Readiness Analyst (Funds Change) - C12.
This hybrid role partners with Operations, Product and Technology to deliver complex change initiatives from an end‑to‑end perspective and ensures functional readiness before go‑live. You will own business analysis, testing coordination, and risk/controls activities across global teams, using agile practices and AI‑enabled tools to drive efficiency, with a
Qualifications
- Experience within Fund Services, Investor Services, Transfer Agency, Custody or Securities Services.
- Knowledge of operational readiness, change management, testing or business implementation disciplines.
- Experience working within Agile Release Trains (ARTs) and Agile delivery frameworks.
- Experience using or adopting AI‑enabled productivity tools to improve delivery outcomes.
- Familiarity with process improvement, automation or operational transformation initiatives.
- Bachelor’s/University degree or equivalent experience.
- 5 – 8 years experience.
Responsibilities
- Support the delivery of complex business and technology change initiatives from an Operations perspective.
- Coordinate and execute operational readiness activities, ensuring people, processes, controls, documentation and training requirements are completed prior to implementation.
- Maintain operational readiness artefacts, implementation plans, go‑live checklists and governance documentation.
- Facilitate operational sign‑off and readiness approval processes for production deployments.
- Provide post‑implementation support, hyper‑care coordination and lessons learned activities to enhance future delivery.
- Participate actively in Agile 2.0 ceremonies including PI Planning, backlog refinement, sprint planning and retrospectives.
- Perform detailed analysis to support the development of user stories, acceptance criteria and operational requirements.
- Collaborate with Product Owners, Technology and Operations stakeholders to ensure business priorities are understood and delivered.
- Identify dependencies, impediments and risks that may impact successful execution and escalate them appropriately.
- Support test planning, business scenario development and operational acceptance activities.
- Coordinate with Testing, Product and Technology teams to validate solutions align with business and operational requirements.
- Participate in functional, end‑to‑end and user acceptance testing activities as required.
- Assist with deployment planning and implementation readiness activities to support successful releases.
- Identify opportunities to simplify, standardize and improve operational processes.
- Support initiatives focused on productivity, automation and reduction of manual or bespoke activities.
- Contribute to operational transformation programs through data‑driven analysis and continuous improvement practices.
- Champion adoption of new ways of working that improve delivery effectiveness and operational outcomes.
- Demonstrate a strong interest in emerging technologies and AI‑enabled solutions.
- Actively explore opportunities to leverage AI tools to improve analysis, documentation, testing, operational readiness and change delivery activities.
- Support the broader organizational AI strategy through experimentation, knowledge sharing and continuous learning.
- Build effective working relationships across global Operations, Product, Technology, Data, Testing and Change teams.
- Communicate project status, risks, dependencies and readiness outcomes clearly to stakeholders at varying levels of seniority.
- Partner with teams across multiple regions and time zones to ensure aligned execution and successful delivery.
- Ensure all activities are executed in accordance with Citi policies, standards and governance requirements.
- Proactively identify, assess and manage risks, issues and control considerations associated with change initiatives.
- Demonstrate sound judgement and accountability in safeguarding Citi, its clients and assets, while maintaining a strong culture of compliance and transparency.
Skills
Education
Tools
Job description
Hybrid (Internal Job Title: Operations Project Management) based in Kuala Lumpur, Malaysia.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Operational Readiness Analyst (Funds Change) - C12. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future.
Benefits available to you include:
- Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
- Support the delivery of complex business and technology change initiatives from an Operations perspective.
- Partner with Operations, Product and Technology teams to gather, document and refine business requirements and operational impacts.
- Coordinate and execute operational readiness activities, ensuring people, processes, controls, documentation and training requirements are completed prior to implementation.
- Maintain operational readiness artefacts, implementation plans, go‑live checklists and governance documentation.
- Facilitate operational sign‑off and readiness approval processes for production deployments.
- Provide post‑implementation support, hyper‑care coordination and lessons learned activities to enhance future delivery.
- Participate actively in Agile 2.0 ceremonies including PI Planning, backlog refinement, sprint planning and retrospectives.
- Perform detailed analysis to support the development of user stories, acceptance criteria and operational requirements.
- Collaborate with Product Owners, Technology and Operations stakeholders to ensure business priorities are understood and delivered.
- Identify dependencies, impediments and risks that may impact successful execution and elevate them appropriately.
- Support test planning, business scenario development and operational acceptance activities.
- Coordinate with Testing, Product and Technology teams to validate solutions align with business and operational requirements.
- Participate in functional, end‑to‑end and user acceptance testing activities as required.
- Assist with deployment planning and implementation readiness activities to support successful releases.
- Identify opportunities to simplify, standardize and improve operational processes.
- Support initiatives focused on productivity, automation and reduction of manual or bespoke activities.
- Contribute to operational transformation programs through data‑driven analysis and continuous improvement practices.
- Champion adoption of new ways of working that improve delivery effectiveness and operational outcomes.
- Demonstrate a strong interest in emerging technologies and AI‑enabled solutions.
- Actively explore opportunities to leverage AI tools to improve analysis, documentation, testing, operational readiness and change delivery activities.
- Support the broader organizational AI strategy through experimentation, knowledge sharing and continuous learning.
- Build effective working relationships across global Operations, Product, Technology, Data, Testing and Change teams.
- Communicate project status, risks, dependencies and readiness outcomes clearly to stakeholders at varying levels of seniority.
- Partner with teams across multiple regions and time zones to ensure aligned execution and successful delivery.
- Ensure all activities are executed in accordance with Citi policies, standards and governance requirements.
- Proactively identify, assess and manage risks, issues and control considerations associated with change initiatives.
- Demonstrate sound judgement and accountability in safeguarding Citi, its clients and assets, while maintaining a strong culture of compliance and transparency.
- Experience within Fund Services, Investor Services, Transfer Agency, Custody or Securities Services.
- Knowledge of operational readiness, change management, testing or business implementation disciplines.
- Experience working within Agile Release Trains (ARTs) and Agile delivery frameworks.
- Experience using or adopting AI‑enabled productivity tools to improve delivery outcomes.
- Familiarity with process improvement, automation or operational transformation initiatives.
- Bachelor’s/University degree or equivalent experience.
- 5 – 8 years experience.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Job Family Group: Operations - Core
Job Family: Operations Project Management
Time Type: Full time
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