AVP, Funds Change - Operational Readiness & Change Leader

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Telehealth options

Paid parental leave policy

Learning and development resources

Work‑life balance programs

Job summary

Citigroup Inc. in Kuala Lumpur invites applications for the Assistant Vice President, Operational Readiness Analyst (Funds Change) - C12.

This hybrid role partners with Operations, Product and Technology to deliver complex change initiatives from an end‑to‑end perspective and ensures functional readiness before go‑live. You will own business analysis, testing coordination, and risk/controls activities across global teams, using agile practices and AI‑enabled tools to drive efficiency, with a

Qualifications

• Experience within Fund Services, Investor Services, Transfer Agency, Custody or Securities Services.
• Knowledge of operational readiness, change management, testing or business implementation disciplines.
• Experience working within Agile Release Trains (ARTs) and Agile delivery frameworks.
• Experience using or adopting AI‑enabled productivity tools to improve delivery outcomes.
• Familiarity with process improvement, automation or operational transformation initiatives.
• Bachelor’s/University degree or equivalent experience.
• 5 – 8 years experience.

Responsibilities

• Support the delivery of complex business and technology change initiatives from an Operations perspective.
• Coordinate and execute operational readiness activities, ensuring people, processes, controls, documentation and training requirements are completed prior to implementation.
• Maintain operational readiness artefacts, implementation plans, go‑live checklists and governance documentation.
• Facilitate operational sign‑off and readiness approval processes for production deployments.
• Provide post‑implementation support, hyper‑care coordination and lessons learned activities to enhance future delivery.
• Participate actively in Agile 2.0 ceremonies including PI Planning, backlog refinement, sprint planning and retrospectives.
• Perform detailed analysis to support the development of user stories, acceptance criteria and operational requirements.
• Collaborate with Product Owners, Technology and Operations stakeholders to ensure business priorities are understood and delivered.
• Identify dependencies, impediments and risks that may impact successful execution and escalate them appropriately.
• Support test planning, business scenario development and operational acceptance activities.
• Coordinate with Testing, Product and Technology teams to validate solutions align with business and operational requirements.
• Participate in functional, end‑to‑end and user acceptance testing activities as required.
• Assist with deployment planning and implementation readiness activities to support successful releases.
• Identify opportunities to simplify, standardize and improve operational processes.
• Support initiatives focused on productivity, automation and reduction of manual or bespoke activities.
• Contribute to operational transformation programs through data‑driven analysis and continuous improvement practices.
• Champion adoption of new ways of working that improve delivery effectiveness and operational outcomes.
• Demonstrate a strong interest in emerging technologies and AI‑enabled solutions.
• Actively explore opportunities to leverage AI tools to improve analysis, documentation, testing, operational readiness and change delivery activities.
• Support the broader organizational AI strategy through experimentation, knowledge sharing and continuous learning.
• Build effective working relationships across global Operations, Product, Technology, Data, Testing and Change teams.
• Communicate project status, risks, dependencies and readiness outcomes clearly to stakeholders at varying levels of seniority.
• Partner with teams across multiple regions and time zones to ensure aligned execution and successful delivery.
• Ensure all activities are executed in accordance with Citi policies, standards and governance requirements.
• Proactively identify, assess and manage risks, issues and control considerations associated with change initiatives.
• Demonstrate sound judgement and accountability in safeguarding Citi, its clients and assets, while maintaining a strong culture of compliance and transparency.

Skills

Fund Services

Operational Readiness

Agile

AI tools

Process Improvement

Bachelor’s degree

5–8 years experience

Education

Bachelor’s/University degree or equivalent experience

Tools

AI‑enabled productivity tools

Job description

Citigroup Inc. in Kuala Lumpur invites applications for the Assistant Vice President, Operational Readiness Analyst (Funds Change) - C12.

This hybrid role partners with Operations, Product and Technology to deliver complex change initiatives from an end‑to‑end perspective and ensures functional readiness before go‑live. You will own business analysis, testing coordination, and risk/controls activities across global teams, using agile practices and AI‑enabled tools to drive efficiency, with a