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Cigna in Kuala Lumpur is seeking an Operational Performance & Governance Lead to oversee day-to-day health operations with real-time monitoring, risk identification, and cross-functional coordination across Claims, Client Services, and Technology.
You will drive governance, performance reporting, incident coordination, and continuous improvement to ensure service levels meet client commitments and SLA targets while maintaining operational stability.
Cigna in Kuala Lumpur is seeking an Operational Performance & Governance Lead to oversee day-to-day health operations with real-time monitoring, risk identification, and cross-functional coordination across Claims, Client Services, and Technology.
You will drive governance, performance reporting, incident coordination, and continuous improvement to ensure service levels meet client commitments and SLA targets while maintaining operational stability.