Real-Time Operational Performance Lead
Cigna Healthcare
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Job summary
Cigna Healthcare is seeking an Operational Performance & Governance Lead in Kuala Lumpur to oversee day-to-day operations health through proactive monitoring and cross-functional coordination. The role acts as the operational control tower to give real-time visibility of service performance and ensure risks are identified early with corrective actions driven before customer or SLA impact.
The candidate will partner with META Leads and operational leaders to maintain target service metrics,
Job description
Cigna Healthcare is seeking an Operational Performance & Governance Lead in Kuala Lumpur to oversee day-to-day operations health through proactive monitoring and cross-functional coordination. The role acts as the operational control tower to give real-time visibility of service performance and ensure risks are identified early with corrective actions driven before customer or SLA impact.
The candidate will partner with META Leads and operational leaders to maintain target service metrics,
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