Operation Manager（Mandarin Speaker）

YONNY BRAND MANAGEMENT (MY) SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

YONNY BRAND MANAGEMENT (MY) SDN. BHD. is seeking an experienced Operations Manager to strengthen our Malaysia stores' day-to-day operations, uphold brand standards and drive performance.

You will lead multi-store operations, develop SOPs, monitor KPIs, coach Store Managers, and collaborate with Training, Marketing, Supply Chain, Finance and HR to ensure compliant, efficient operations across the network.

Qualifications

• Diploma or Bachelor's Degree in a related field.
• Minimum 5 years of operations management experience.
• Multi-store management experience preferred.
• Willing to travel frequently for store visits and reviews.

Responsibilities

• Oversee day-to-day operations of stores in Malaysia ensuring standards.
• Develop, implement and continuously improve SOPs, audits and tools.
• Monitor KPIs including sales, costs, labour productivity and food safety.
• Lead store openings with staffing readiness and post-opening follow-up.
• Coach Store Managers, Area Supervisors and operations team members.
• Support franchisees to improve performance and ensure compliance.
• Collaborate with Training, Marketing, Supply Chain, R&D, Finance, HR and Construction to resolve issues.
• Monitor local F&B trends, regulators and Halal requirements.

Skills

People management

Analytical skills

Problem-solving

Cross-functional collaboration

Communication

Ownership & accountability

Education

Diploma or Bachelor's Degree in Restaurant Management/Hospitality/Business Administration

Job description

YONNY is a leading Chinese quick-service restaurant brand with a growing international presence. With more than 2,700 outlets across China and overseas markets, we are committed to bringing high-quality and accessible Chinese cuisine to customers around the world.

As part of our continued expansion in Malaysia, we are looking for an experienced and results-driven Operations Manager to strengthen our local operations team.

Key Responsibilities

Oversee the overall day-to-day operations of stores in Malaysia and ensure compliance with company standards in service, product quality, food safety, cleanliness and brand image.

Develop, implement and continuously improve store operating procedures, SOPs, audit mechanisms, checklists and operational management tools.

Monitor and analyse key business KPIs, including sales, profitability, costs, labour productivity, wastage, customer satisfaction and food safety.

Conduct regular store visits, operational audits and business reviews to identify performance gaps and implement improvement plans.

Lead operational preparation and support for new store openings, including staffing readiness, training, equipment and material checks, soft opening and post-opening follow-up.

Manage, coach and develop Store Managers, Area Supervisors and other operations team members.

Support franchisees and business partners in improving store performance and ensuring compliance with YONNY operational standards.

Work closely with Training, Marketing, Supply Chain, R&D, Finance, HR and Construction teams to resolve operational issues.

Monitor local F&B trends, competitors, customer needs and regulatory requirements.

Ensure compliance with Malaysian food safety, labour regulations and Halal-related requirements.

Perform other operational projects and duties assigned by management.

Requirements

Diploma or Bachelor's Degree in Restaurant Management, Hospitality, Business Administration or a related field.

Minimum 5 years of operations management experience in chain restaurants, QSR, retail or a similar industry.

Multi-store management experience is highly preferred.

Strong understanding of store operations, sales growth, cost and profit control, people management, customer service and food safety.

Hands-on experience in new store openings, store audits, operational improvement and Store Manager development.

Strong commercial awareness, analytical skills and problem-solving ability.

Excellent communication, stakeholder management and cross-functional collaboration skills.

Strong sense of ownership, accountability and results orientation.

Willing to travel frequently for store visits and operational reviews.

What We Offer

Competitive salary package.

Performance-based bonus.

Statutory benefits and medical coverage.

Relevant allowances in accordance with company policy.

Career development opportunities within a fast-growing international F&B brand.

Join Us

If you are passionate about restaurant operations, team development and driving business performance, we would love to hear from you.