Insurance Operations Support (Cantonese) - Open for fresh grad

Career International FOS Pte Ltd; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Career International FOS Pte Ltd is seeking an Insurance Operations Support (Cantonese) in Kuala Lumpur to process insurance transactions and documentation accurately within defined SLAs. Fresh graduates are welcome to apply and will collaborate with underwriters and regional teams to ensure timely and compliant processing.

The role emphasizes data accuracy, adherence to underwriting guidelines, and ongoing learning to improve personal and team productivity within the CBSM framework.

Responsibilities

• Process commercial insurance transactions and documentation accurately within defined TAT.
• Collaborate with underwriters, regional ops teams, and CBSP colleagues to ensure smooth processing.
• Maintain accurate data entries, documentation, and system updates for audit traceability.
• Adhere to workflow procedures and SLAs, escalate exceptions promptly.
• Participate in quality reviews and process improvement initiatives.

Job description

Insurance Operations Support (Cantonese) - Open for fresh grad

Process commercial insurance transactions and documentation accurately and within defined service level timelines (TAT).

Ensure all requests, endorsements, renewals, and policy documentation are completed in accordance with underwriting instructions and company policies.

Maintain high accuracy and quality in all data entries, documentation, and system updates.

Adhere to established workflow procedures and service-level agreements, escalating exceptions promptly.

Meet or exceed defined performance metrics for productivity, timeliness, and accuracy.

2. Collaboration & Stakeholder Support

Collaborate effectively with underwriters, regional operations teams, and CBSM / CBSP colleagues to ensure smooth processing and resolution of requests.

Build strong working relationships with the CBSP (Commercial Center of Excellence), AI, and Quality Assurance teams to align priorities and continuous improvement.

Support operational improvement initiatives and provide feedback on process gaps or recurring issues.

Participate in calibration, training, and knowledge-sharing sessions to support a consistent standard of delivery across the team.

3. Governance & Compliance

Ensure all work complies with underwriting guidelines, company policies, and applicable regulatory or audit standards.

Maintain clear and accurate documentation in workflow systems for audit traceability.

Participate in periodic quality reviews and internal audits, providing timely responses and corrective actions where required.

Identify and recommend process enhancements or automation opportunities to improve efficiency and accuracy.

Participate in operations improvement projects where applicable, contributing to CBSM's Radical Transformation agenda.

Actively seek to improve personal productivity and technical proficiency through ongoing learning and feedback. Role Profile: Operations Support Officer (Commercial)

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have in an Operations Support Role?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Career International FOS Sdn Bhd is an established regional search and recruitment services provider specializing in Info-Communication Technology (ICT), Hi-Tech, Manufacturing, Industrial Automation, Banking and Financial Services, Insurance, Accounting, Human Resources, Talent Acquisition, Business Support and Supply Chain industries.

Career International FOS Sdn Bhd is a Career International Company headquarter in Beijing. 93 Offices in Mainland China with overseas presence in Hong Kong, Singapore, Malaysia, India, US and UK as a global player. 1800+ veteran recruitment consultants. 18 Fields and industries covered, with a wide range of positions and functions.

Career International FOS Sdn Bhd is an established regional search and recruitment services provider specializing in Info-Communication Technology (ICT), Hi-Tech, Manufacturing, Industrial Automation, Banking and Financial Services, Insurance, Accounting, Human Resources, Talent Acquisition, Business Support and Supply Chain industries.

Career International FOS Sdn Bhd is a Career International Company headquarter in Beijing. 93 Offices in Mainland China with overseas presence in Hong Kong, Singapore, Malaysia, India, US and UK as a global player. 1800+ veteran recruitment consultants. 18 Fields and industries covered, with a wide range of positions and functions.

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